Salta al contenuto principale

Confusion About Moving Acronis True Image To New Device

Thread needs solution

I have a 5 computer license for Acronis True Image 2020.  I've been backing up five computers.  Now I want to stop the backup on one old computer and start backing up a new computer.  How do I do this?  If I just uninstall Acronis TI from the old computer will the dashboard allow me to download and activate on the new computer?  Or do I just delete the old computer in the dashboard and leave Acronis TI installed?  I don't even see a delete option in the dashboard when the computer is "online".

Thanks, I can't find this in the help files anywhere.

0 Users found this helpful

Michael, welcome to these public User Forums.

Ideally you should uninstall ATI from the old computer (mainly to avoid any license issues later).

Next, install ATI on your new computer then see KB 62744: Acronis True Image 2020 (Windows): "You've exceeded the maximum number of activations for this serial number" - for moving your license to the new computer from the old one.

The old computer can only be deleted from the dashboard when it is offline which again is best achieved by uninstalling ATI then allowing time for it to be recognised as being offline.