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Error code: 7 'Disk is not found, please check that all the hard disks are attached to your computer'

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Hi, I just bought a SSD Crucial MX500 and when trying to do the clone (win10) it just fails and I get the following error Error code: 7 'Disk is not found, please check that all the hard disks are attached to your computer' 

It's the first time I do this and I have no clue where the problem could come from.

I restarted the computer couple of times but still nothing changes.

Should I do the cloning from somewhere else?

Thanks a lot

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Oscar, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to your OEM version of ATI from Crucial.

The most common reason for the 'Disk not found' message is that the new Crucial drive is not installed inside the computer and is not recognised when connected using an external adapter or caddy etc.

Please see forum topic: [IMPORTANT] CLONING - How NOT to do this - which was written after dealing with many cloning issues in the forums.

Also see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.