MyCloud NAS will authenticate to public share but not to private share
I have a PC running Windows 10 Pro. I have a WD MyCloud Home NAS. The NAS has a private share, which is mapped to the Z: drive, and a public share which is accessed through "Network" in File Explorer. I want True Image to backup to the Z:\Backup folder, but True Image will not authenticate to that folder. This is an example of the credentials on the NAS (not my real credentials): User ID: Jane Doe Email: JaneDoe@email.com Password: password123 True Image will only accept these credentials if I set up a backup to the Public share on the NAS. It will not accept them when I try to target the Z: drive. I have entered either the User ID and password, or the Email and password, and it won't accept either set of credentials. Yet the WD Discovery program accepts these same credentials. I have also tried using my Windows ID and password when targeting the Z: drive, and True Image will not accept them. Why can't I target the Z: drive for backups using my known and accepted credentials?
I am having the same problem, but on a Mac. True Image 2020 can see the WD My Home Cloud device as a backup destination and accepts my username(email)+password to let me in. Then it lists and requires me to choose the Public folder as the location for my backup. It requires me to re-enter a name and password to log in as a registered user, but rejects the only username+password combination that I have.
I've read a suggestion to enter nobody-nobody. Nothing.
I've read the page at Enchantech's reply above and didn't see an actual solution that applies to my situation.
There is no app on the Mac that allows mapping shares to drives. The Mac Desktop App no longer exists, replaced by WD Discovery that does nothing other than put an icon of the My Cloud on the desktop making it available for drag-and-drop and access from within applications. However, it cannot be found or accessed by browsing for alternative backup destinations in setting up the True Image backup. The My Cloud browser front end can create folders, but it can't see the Public folder and doesn't create anything that can be seen by True Image.
I don't know if the problem is in the WD device or True Image. I don't really care. I just want to back up the computers in my home. If that means buying a different NAS and someone else's backup software, that's what I'll do.
The Contact Acronis Support page is blank. Hope someone here can help.
Hello everybody
anyone has found a solution to this last post? I am exactly in the same situation. The Z: does not appear in the list of available destination under "my pc" (although it apperas in file explorer), I have enabled SMB in "windows features" , and Acronis is asking me for the credentials to acces the "Public" section of my WD disk.
As others already tried, thge my cloud home credentials don't work, nobody-nobody doesn't work (as well as other typical credentiuals like admin etc).
Is there a way to bypass this?? I cannot target my disk for backup in any way..
Frederico, welcome to these public User Forums.
I do not have a WD MyCloud NAS as my main NAS is from Synology but I do have an older WD MyBookLive network drive where I use the same credentials as I use to login to the web interface to the drive - this uses the built-in admin user account with the password that I have assigned to that account.
When using admin with my password I am able to access all the storage destination locations on the drive, including Public folders.
Frederico,
Like Steve I do not have a WD MyCloud either. Having said that I took a look at the WD support site and I see that the firmware on these devices was significantly upgraded regarding security fixes on 01/08/2019. I also find an upgrade in the MAC WD Security software as of 08/24/2020. I would suggest that you upgrade your device firmware and the WD Security to see if that resolves the issue for you.
As an aside, in the Browse for destination screen in TI looking the top of the window you will see an address bar. If you are using drive letter Z: as a destination or desire to you might try entering the following in this address bar:
Device IP address
Example: //192.168.1.79
Followed by the drive letter
Example: //192.168.79/ (Z:) followed by pressing Enter.
If True Image can resolve this path you will be given a Credentials Prompt. If no prompt appears then True Image could not resolve the path which suggest a possible DNS problem
Hello both thanks for the replies,
Steve, looking at the image you posted, you are able to navigate to your hard drive under "my nas connections", but that is not the case for me. If I double click on "my NAS connections" or click on the "+" to expand it, Acronis shows nothing, like at all. It does not expand.
If i go above and expand "my PC" it shows the C: drive, not the Z: drive, although it is accessible and normally dispalyed in Windows's file explorer under "network drives".
TI does not ask me for the MYcloud home credentials (they are an email address and password), based on what i have read in some other posts here on the forum it seems that the program is not "compatible" with "email adress as usernames". TI asks me directly to access the PUBLIC folder of my NAS like : insert credentials for \\mycloud-xxxxxx\Public
I have of course tried to input my WD mycloud credentials but TI says "incorrect". That's the problem I don't even know what the credentials for the public folder are ....
I will try update the firmware and get back to you ASAP
Federico,
When you see the credentials prompt in TI look at the top left corner of the prompt, does it say Windows Security or something similar?
If it does than your issue is that you have an open SMB connection that is established as your mapped drive and your actions you are taking are an attempt to open a second connection to the same share. This is not allowed under SMB 2.0 or above.
You might be able to access the Public share by entering a (-) for the username. This means current user.
EDIT: Can you tell me what the path to your Z: drive looks like in Explorer? Something like //192.168.1.***/sharename (Z:)
Hi everyone, sorry for the delay.
quick note: I am at the latest firmware although WD security and Wd drive utilities are not functioning with MY cloud home (connected via router).
I am only accessing and upgrading it with WD Discovery app. (the only one that sees it)
Back to your questions Enchantech: the credentials prompt is from Acronis TI not windows.
and the Z drive is under "network drives". If i click on the adress bar once i am navigating Z, it only shows Z: (not its IP address)
How do i see its Ip address?
I have uploaded 2 images to better clarify.
thanks to everybody for helping me :)
Federico,
Reviewing your screenshots I see that your MyCloud is being found on your network using a hostname rather than an IP address. This is fine and should work.
In the navigation field in the Backup to location screen in True Image type your MyCloud hostname in the form of a path as illustrated below:
\\Antonella's My Cloud Home (Z)\
The above should trigger the TI credentials prompt like you see in your screenshot. Enter your username and password for the My Cloud device then click on Test. If the credentials are accepted then you will see a message stating connection successful and the My Cloud will then appear in the directory tree where you can select it as a destination along with the ability to navigate the authenticated user folders on Z.
If this fails then that suggests that TI cannot resolve a Domain name network address. You could then try using the Public folder which does not require a password. To gain access to the Public folder I would suggest using the navigation field in the Backup to location screen again this time typing the path:
\\My Cloud Home\Public\
Press Enter
If TI can resolve this hostname address it then should appear in the directory tree for selection as a destination. You will also have the ability to create folders there for your files.
A more secure way of getting this working is to use File Explorer in Windows to create a network location on your My Cloud for use with TI. A link is provided below for how to do that. Using the information above for paths you should be able to do this as Windows CAN resolve Domain name addresses. Once a network location is defined in Windows that location will appear in the directory tree list for selection
Hello again, did some test: (in italic your post)
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In the navigation field in the Backup to location screen in True Image type your MyCloud hostname in the form of a path as illustrated below:
\\Antonella's My Cloud Home (Z)\
The above should trigger the TI credentials prompt like you see in your screenshot. this did not work, therefore TI cannot resolve domain name network addresses
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To gain access to the Public folder I would suggest using the navigation field in the Backup to location screen again this time typing the path:
\\My Cloud Home\Public\
Press Enter This did not work either, see screenshot (image 1) Do i have also tried to enter the exact SN of my device instead of "my cloud home", and i have tried the credentials for accessing the hard drive and also they don't work.
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After this i tred to create a network location but:
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trying to add a network location for the public folder gives an error (unknown location) (see images 2-3 (first with your input, next with the HD Serial number)
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See image 4; I can only add a location if i go to Browse (1), then, somehow, i don't know why, under "network" there are two indicators with the same name of my desktop (the first one is not explorable); I click on the second and it shows the main folders in the Mycloud (the one i access with the user and pass, no traces of a public folder). I can add this location and then you can see (3) it adds a network shortcut to the exact same things as Z: Still there is no way to access this in Acronis TI :(
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I don't really know.. Thank you again for the help I don't want you troble more than necessary..
Federico,
Thanks for the details of your experiments and the provided screenshots. These are a great help.
So your My Cloud device appears twice in Explorer, once as your (Z) drive and again as simply My Cloud. It is the My Cloud which is the Public link to the device. This is the non-password protected access. Apparently, there is not a Public folder on your My Cloud device therefore you would need to create one if in fact you wish to do so. If not then referring back to my instruction on establishing a network location to the Public folder, if you remove the word Public\ from that instruction I believe that will trigger the entry for this non-password protected access that I see in your screenshot 207427 that is highlighted in blue. Removing the Public\ from the instruction should also avoid the TI credentials prompt from appearing. Ideally you want to place data in specific folders on your My Cloud.
Looking at the screenshot your provided in post #8 of this thread, 207356 which is an Explorer view I see in the directory tree, two entries for network devices. Presumably these are both for your (Z) drive. I cannot tell for sure because the window that displays this is cut off. The first entry there is the fifth one in the tree, has a network icon and the name Antonella's following that. If you select that entry what do you see in the right window pane of Explorer? I suspect that you see the contents of your (Z) drive. The second entry for this I see nested under the drive (C) toward the bottom of the window. If you select it what do you see? I suspect you see the same thing as you do in the first entry.
Now looking at screenshot 207424 at item 3 we now have a new Network location which You must have created in your experiments. If you click on this item 3 in Explorer what do you see in the right window pane of Explorer? I am going to guess that you see nothing but I may be wrong.
If you do not have need for password protection to your My Cloud storage for TI backup files then you can simply create folder(s) for backups in this supposed blank space of the My Cloud network location.
If you want or need password protection for your TI backups on the My Cloud then you will need to configure an authenticated user account on the My Cloud and then create your folder(s) for backups under that user. Please refer to your My Cloud user manual for information on how to do this. Once you have a user and folder created you can then use that to create a Windows Network location to that folder and in doing so it will be necessary to provide the new username and password for Windows for access. Once that is done This location should appear in TI under This PC. Selecting it will trigger the TI credentials prompt. Entering the same username and password that you created on the My Cloud device will give you access to the My Cloud location.
Hello Enchantech!
sorry for the very late reply, I have been gone for work and i did have not the chance to work at this again!
I am happy to report that creating a folder in the empty space in my newly created locations worked, finally it shows under TI and I can select it!
Finally, it has been quite long but we managed :)
thanks to you and everyone again for the very precious help!