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'No data to recover yet' error

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Hello,

Yet again, I seem to be having difficulty with the simple process of backing up and restoring my data on a Windows 10 machine using Acronis True Image 2020.

Several days ago, I created a fresh backup routine on a freshly formatted WD 2T USB drive and set it up to incrementally backup my entire machine once a day.

Over the past four days, I've been receiving emails indicating that the backups have been successful.  When I look at the activity (see attached), it clearly indicates the backups have been successful.  When I directly view the contents of my backup drive, it confirms the activity log.

However... when I go into Recovery, it reports that there is 'No data to recover yet'.  (see attached).

What?? 

I'm at my wits end and ready to bail on this backup application.  I'm thankful that I had not yet cancelled my Carbonite subscription and I do have a reliable backup I can draw from.

I could use some help.  What is happening in this situation and what can be done to resolve it?

 

Regards,

 

Rob Donald

 

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Rob, welcome to these public User Forums.

The good news here is that this is a known albeit intermittent issue that has been reported previously and is fairly easy to fix!

To fix it, use the 'Add existing backup' option that is found to the right of the normal + Add backup option (click on the caret 'v' to reveal the option).

Next, navigate to the destination location for your backup task and select the most recent backup file to be added.

This should then allow the Recovery panel to populate correctly with information about the backups shown in the Activity panel.

Hello Rob and welcome.

Rather than be redundant, I'll point you to this thread which may help you.

As a first step, go to the backup file in Explorer, right-click and select to Validate. For some, this helps.

First of all, thank you Steve and thank you BrunoC for responding to my request for help.  

I was able to get ATI to recognize the existing backups by executing BrunoC's procedure of right-clicking on the backup (when seen via Explorer) and selecting Validate.  That did the trick.  

For the record, I did try Steve's recommendation first but it didn't seem to have any effect as the backups were still not being recognized.  Not sure why.

Anyway, thanks again to you both.

Rob

Rob, glad to hear it worked for you.