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Request No-cost Renewal for next ATI 2020 Subscription

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Given the woeful state of affairs regarding ATI 2020, earlier this year I requested a link to and downloaded the final version of ATI 2019. After uninstalling ATI 2020, I've been using ATI 2019 since then, and will continue to use it until Acronis resolves these issues with ATI 2020.

For many years, all my Acronis backups have been full images, and I need to be able to rename, relocate and copy the image files as, when and where required, ie, of my choice. My Acronis world was good, in fact, excellent, up to and including ATI 2019. Then the roof caved in!!

Being that Acronis has forced me to return to an earlier version to enable me to return to my required functionality, and for six months ATI 2020 has been of no use for me because of these issues, I have a question:

Will Acronis renew, at their cost, my next subscription when it becomes due??

If this is not possible, I will cancel my current ongoing subscription with Acronis given that it is serving me NO PURPOSE WHATSOEVER at this time. In the meantime, I'll continue using ATI 2019. I presume I have already paid for that right??!!

The world (of backup) was your oyster and you blew it with ATI 2020!!!

 

 

 

0 Users found this helpful

Nova, sorry but we are primarily all users in these forums and not Acronis employees.  You need to raise your request direct with Acronis.