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Rescue media builder not working

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Hi I have upgraded acronis 2018 to 2020 Have used the rescue media builder But when I boot from the USB media it all ends up to where one can make back up or recover and my key board and mouse have no power and I am stuck.!!! Keep in mind. I am not a pro on this but would apreciate any support in this. I have used Acronis back up for some years and all has been fine. But now am I at ded end??? regards Michael

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Michael, sorry but more questions than answers at this point.

What type of computer is involved here?

What type of keyboard and mouse, how connected?

Which type of Acronis Rescue Media have you created?

Do you still have any older rescue media from ATI 2018 or earlier, and does this still work correctly when you boot from it, i.e. does your keyboard & mouse both work from it?

Steve
Thank you for your effort to help me out in this.

But  in the meantime I have managed to create a rescue media for my Acronis 2020.

I had also asked Acronis support to assist me and I have followed a few links and instructions ( https://www.acronis.com/en-us/support/documentation/ATI2020/index.html#…)  which now has solved my problem. Not sure what!!!

I have managed to run a full back up of my system.

Is there a trix how to test restore without messing up things ?????

Sorry for not responding faster to your support in this.

Kind Reagards
Michael

Michael, the only really comprehensive test of your backup would involve restoring it to either the original drive or to a spare drive if available.  You will also get a reasonable assurance by simply double-clicking on the backup archive file and then randomly exploring the contents to check that you can navigate the structure.

Steve.

Have restored some odd  files  and  all  worked  fine. 

So  in  all  I  am  a  happy  old  man  again !!!😁😁

Thank you for your comments in  this 

Regards 

Michael