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Survival Kit Acronis True Image 2021

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I get all the time: 

Acronis survival kit error while creating media. Unable to mount the source.wim file

However the Acronis technician told me that the kit was created. If thisis the case where isit located?

Thanks for your help,

Daniel

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The survival kit is located on a small FAT32 partition at the beginning of the Removable storage device. It will have no drive letter assigned to it so will not show in explorer. It will however be shown I. Disk Management app.

'Unable to mount the source.wim file' is normally caused by a problem with the Windows Recovery Environment where the .wim file is copied from.

I would recommend doing a Windows reboot initially then try again.

If you still see the same issue, then open Windows Disk Management and check to see if you more than one Recovery partition on this PC?  This can happen when Windows has been upgraded from an earlier version or if issues arose during an upgrade.

Another test here is to try to create normal 'Simple' rescue media using the Acronis Rescue Media Builder tool - this will try to mount the same source .wim file in order to create the WinPE media.  You can ask the tool to just create a .WIM file rather than needing to use a USB stick or DVD for testing.

Yes!  I have three healthy recovery partitions. What do I do now? Can I delete 2? How do I know which ones?

(WINPE (D:) is a target USB drive for the recovery.

I've been working with Acronis Tech Support for 4 months with no results.  The attached captures are trying to build a WinPE based recovery.

Also, I have a computer with 2 NVMe drives in RAID mode set up in BIOS/UEFI. I have been able to create a bootable system on an alternate system, but where do I find the drivers to add for this?

I've been using Acronis True image for many releases and never had problems with this before.

Thanks

Jon, see webpage: How to Securely Delete Multiple Recovery Partitions in Windows 10? - for the first issue above.

For the PC with 2 x NVMe drives in RAID - do you have ATI installed on that PC?  If you do, then create the rescue media on that system using the 'Simple' method which will capture device drivers from the Windows Recovery Environment of the PC with that configuration.