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True Image 2020 - Cant establish a connection to USB connected to my Router

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I have a Dlink DSL-3900 with a USB drive attached.
I am trying to back up the data on the drive.
The drive is visible but when I am asked for log in credentials, they are rejected.
Im still new to this, but I have a Synology DS115 & A WD Personal cloud that give me no issues..

Anyone had a similar experience ?

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I have the same setup with an ASUS router.  Have not had the log in problem.  In my case the login to access the drive is same login used to open the web interface to the router when using a web browser.  I would think that the Dlink would be the same.

The thing is as I set other backup tasks and have to log on to the DS115 or the mycloud drive, the security details are accepted.

Using the USB port on the router to provide additional network storage, seems to be the source of the issue.

The router was only recently installed and, uses a browse based login.

That's where I think the issue maybe. When logging onto the router a captcha box is the maIn login feature.

Mmmmmmmmm

I have to say I got more suggestions here than I did from Dlink.

pack of clowns just don’t respond. When they do it is nonsense.

 

Ralf

Looking in Windows Explorer at Network does your USB drive appear there?  If you click on the drive to select it does the logon credentials box with captcha appear?

What is the name of the USB drive in Windows Explorer?  For myself the drive reports as the router model (RT-AC3200-076b).  I use this name entered manually in Acronis TI to gain access.  My device however does not use the captcha prompt so that may be of issue for you. 

What I would suggest if that you attempt to setup the drive as a Network Location in Windows Explorer for access to the drive.  If you can get that to work then a shortcut folder will be present in True Image under This PC that you can select as a destination for backup.

I am facing the same issue with the USB drive, i hope the will fix that bug as soon as possible.

 

Assuming it is an ATI issue, then nothing will happen unless Acronis software engineers know exactly what is going on. I suggest making in App feedback including a full description of your set-up and making sure you click on "attach system report".

Ian