Salta al contenuto principale

TrueImageMonitor.exe = High CPU usage when doing Nothing?

Thread needs solution

Background: I recently(3 weeks ago) upgraded from TI2016 to 2020.  After the upgrade I noticed that after I had finished running a backup, True Image 2020 was still using 17-20% of my CPU.  I looked at the Processes in Task Manager and it showed 'Acronis True Image 2020 (32bit) and when I right clicked on it, and went to the Details tab it showed 'TrueImageMonitor.exe as the guilty program eating up my CPU!

I noticed that it did not eat up the CPU at all until after I had opened TI2020 and ran a backup.

A few days after I upgraded, I tried out the 'Active Protection' tool and after a few days decided not to use it.  So, I turned it off and freed the space.  I was wondering if this was somehow still monitoring my system for changes?

The only was to stop it was to End Task on the TrueImageMonitor.exe in the Details tab, or reboot.  When I End Task I also notice the the white icon in the Systray disappears.  So is this just the Status monitoring?  And nothing to do with the Active Protection??

How do I stop this from eating up my cpu after a backup?

 

0 Users found this helpful

I did another test just now.  I End Task on TrueImageMonitor.exe in the Details tab.  Then I ran a small backup.  When it was done, the TrueImageMonitor.exe was not running in the Details Tab and my CPU was not being eaten up by the 'Acronis True Image 2020 (32 bit) process.  Actually, when I click on 'Go to Details it goes to the Details tab and select 'TrueImage.exe'.  Where before, it was going and selecting 'TrueImageMonitor.exe'...

Is there a 64 bit version of true image?  I am running Windows 10  64 bit..

I have not seen any recent reports of high CPU from TrueImageMonitor.exe and haven't seen any similar issues on any of my own PC's running a mix of versions of ATI from 2018 to 2021 Beta.

Have you set the Advanced option in your backup task to perform Validation after the Backup has completed?

Are you running ATI from an Administrator account?

Yes, I have Validation on for a few of my backups.  Not for all.  

And I am logged in on my account in Windows, of which I am the only user, and I am Administrator.

Thanks for confirming the above. Can you test whether you see the high cpu if you only run a backup without validation?  If it doesn't occur, then it is possible that it is the validation action that gives the high cpu after the backup has successfully created the image file.

Snacko wrote:

Is there a 64 bit version of true image?  I am running Windows 10  64 bit..

Unfortunately there is only a 32 bit version, unlike Cyber Backup 12.5 which has bot 32 bit and 64 bit Windows versions as well as a Linux version. 

Ian

Ok, I ran the same backup as before but without Validation.  Both times the CPU did not run high afterwards.  Strange..   So I rebooted and ran the backup again without Validation, and still no CPU issues.

I always put my pc to Sleep rather than Shutting it down.  I started doing this a few months ago.  I reboot it probably 2+ times a week, but put it to sleep 1-2 times a day.

Last night I again put it to Sleep.  When I woke the pc just now the CPU was running at 17% constantly.  (it was not last night!)  After looking at the Task Manager/Processes it was all Aconis True Image 2020 hogging the cpu at 17%.  When I go to Details it selects TrueImageMonitor.exe (not TrueImage.exe like before).  It is always the TrueImageMonitor.exe that eats the cpu.

So, It appears that it happens after going to sleep.  That makes sense..  Yesterday I was running tests, but not putting it to sleep, and I even rebooted.

Seems strange that you are seeing the high CPU after waking from sleep?  My own laptop with ATI 2020 often goes a week or more inbetween reboots, where I just close the lid to put it to sleep when not using it.  I am not seeing the CPU issue on wake.

KB 46770: Acronis True Image: Troubleshooting Performance Issues may offer some suggestions otherwise you should consider opening a support case direct with Acronis.

I am running ATI2021 and have noticed the same issue with TrueImageMonitor.exe consuming excessive CPU usage after my PC has just woken from sleep.

I have opened a ticket with support, but was unable to upload the System Report zip file since it is 84.9MB and the limit is 25MB.

In the meantime, I was wondering if you ever found a solution. I find it disturbing that this issue still occurs in a later release.

 

Thanks

Geoffrey, if you have opened a support ticket, then you will be sent an email with details of how to upload your system report zip file to one of the Acronis FTP servers where the size won't be an issue.

Please ensure that you have the latest ATI 2021 build #32010 installed for this issue.  The build is shown on the Account page in the GUI.

I am still not seeing this issue myself and my laptop is regularly allowed to 'sleep' and then get woken up by either opening the lid or else hitting a key.

Syd, if you are using ATI 2020 then it has been out of support for over a year with no new fixes being produced.  ATI 2021 is now also out of support since the advent of ACPHO in September!

I have still not witnessed this issue myself on any of my PC's running various versions of ATI and there has been no further update from Geoffrey about his run in with this issue!

I would suggest doing a Repair Install of ATI on your PC and see if that helps resolve this!

See KB 60915: Acronis True Image: repairing program settings - for details.

Sorry to resurrect this old thread but I got bit by "CPU usage" of in my case 11-12% which I noticed because my laptop's fan was running noticeably.

I quit trueimagemonitor.exe and used Autoruns to disable the startup of same, but nowhere here is mentioned "are there any negative implications to program operation".

If no one else replies, I will continue simply to not run it and report back if there are any issues.