Very low backup speeds on a 100Mbps UL connection (during Trial)
I'm testing Acronis with the 30 day/1TB trial but after leaving my computer to backup overnight I see the transfer rate is capped at 5Mbps. Is this a trial limitation?
For context:
-My Internet connection is 100Mbps UL and 100Mbps DL. This is tested with fast.com, speedtest.com and Acronis speed test for the data server I'm using. Of all of these Acronis was the lowest with 90Mbps UL.
-My local network is all ethernet
-CPU load is low, even after setting Operation Priority to high
-Snapshop for backup is set to VSS without writers (as I'm only backing up some files).
-Also ran VSS doctor and initially gave an error of bounding of C max size but after fixing it, the speed issue persists.
As of now, from the 30 day trial it looks like uploading 1TB will take half that time which is insane.
There is a setting where you can adjust max upload and task priority. You could try tweaking that setting. You should also check the router priority settings.
I have never seen more than about 25 Mbps for uploads, and have seen nothing like that recently. This may be because a lot of the time 2 or 3 cloud backup being done by my PCs.
There have been recent concerns expressed in the forum that Acronis May be throttling the upload speed. Not sure if they are correct: will do some investigating.
Steve Smith wrote:Giordano, welcome to these public User Forums.
Is Phoenix, Az your nearest Acronis Data Centre for your backups?
What type of files are involved in your source data?
Are these already in a highly compressed state, i.e. images, videos, music etc?There are no upload limits for trial users of the Acronis Cloud as far as I am aware, but the initial first full image upload will always be slower than subsequent uploads of only changed data.
See KB 7963: First cloud backup is slow where it says:
The good news is that, after the initial backup, only the new and changed files get backed up over the Internet each time. The amount of data will be much less and so will the time for each backup.
See KB 4350: Acronis Backup to Cloud access ports and hostnames - for details of where all the servers are and what ports they use.
Use the above in conjunction with the Acronis Cloud Connection Verification Tool.
If you still have issues, then please open a Support Case direct with Acronis as they are the only ones with access to the server side of the Cloud support.
Thanks for the reply Steve,
In my particular case, as far as data center location goes I had selected <United States> which is the closest to me. Looking at my dashboard it seems I'm connected to cloud-wr-us2.acronis.com.
In terms of file types, there is a general mix of documents (word, pdf, ebooks) and pictures (jpeg). I am using encryption but the CPU is barely working. All files are from my local drive which is MVNe SSD.
I did as you recommended and ran the Cloud Connection verification tool and everything seems OK. (screenshot attached).
Today the upload speeds have increased to 15-20Mbps, still, it will take 18 more hours to upload about 60GB which is overall slower than I expected (please let me know if my expectations are too high).
KR.
IanL-S wrote:There is a setting where you can adjust max upload and task priority. You could try tweaking that setting. You should also check the router priority settings.
I have never seen more than about 25 Mbps for uploads, and have seen nothing like that recently. This may be because a lot of the time 2 or 3 cloud backup being done by my PCs.
There have been recent concerns expressed in the forum that Acronis May be throttling the upload speed. Not sure if they are correct: will do some investigating.
Thanks for the reply.
Today the backup shows an upload speed between 15 and 20Mbps, and its 50% done, so plenty more to go.
In terms of the priority, I did set Operation Priority to High and Maximum UL speeds to unlimited (screenshot attached).
You mention getting about 25Mbps before and less now. My current concern is if this is what I should expect?
KR
Giordano,
I live in close proximity to Phoenix AZ and am on the same cloud-wr-us2.acronis.com connection. My service provider is Xfinity on a cable modem. I have a 150mbps down and a 15mbps up service which is typical for most consumers who have an upgraded cable connection.
My upload speeds max out at 14mbps (I rarely see that speed) and an average speed around 12.5mbps. To achieve this average I had to manually adjust the QoS (Quality of Service) settings of my network router to prioritize data over media which is the default priority.
Having said all that I believe your 5 to15mbps experience is typical of what you should expect without upgrading your internet service or having your provider change your service priority to favor data over media if that is even possible.
Enchantech wrote:Giordano,
I live in close proximity to Phoenix AZ and am on the same cloud-wr-us2.acronis.com connection. My service provider is Xfinity on a cable modem. I have a 150mbps down and a 15mbps up service which is typical for most consumers who have an upgraded cable connection.
My upload speeds max out at 14mbps (I rarely see that speed) and an average speed around 12.5mbps. To achieve this average I had to manually adjust the QoS (Quality of Service) settings of my network router to prioritize data over media which is the default priority.
Having said all that I believe your 5 to15mbps experience is typical of what you should expect without upgrading your internet service or having your provider change your service priority to favor data over media if that is even possible.
Thanks for the follow-up.
I'm lucky enough to have symmetrical DL/UL (100Mbps DL and 100Mbps UL). Testing directly with Acronis speed test I'm getting about 90Mbps UL speed, so in this case, it should not be an ISP issue.
After completing the first 100GB backup (which at some point was uploading close to 20Mbps, but the total average speed was 7.6Mbps) I have added another 100GB of data for the second round of testing. So far it is averaging less than 5Mbps.
Giordano,
I am not a fan of speed tests as I believe them to be misleading as they do not represent real world scenarios.
Having said that, your screenshots do suggest that your experience should be much better than you are having. I would suggest that you contact your ISP and ask if they can adjust QoS priority of your connection to favor data uploads rather than Streaming/Gaming which I am confident is what it is set at now. Streaming/Gaming is all the rage so ISP's assume that is what you want as you are just a regular user to them. Often explaining your need will result in a correction that suits your needs.
I have myself just performed speed tests for your comparison. I believe they speak for themselves but if you have further questions feel free to ask.
I used ABQ. Xfinity server for the above test as it is much closer to me than Phx.
Thanks for the reply.
Just for context, I'm a telecommunications engineer, so these concepts are very clear to me.
In terms of QoS, assuming the network (or your connection) is not congested, they should bear little impact on the overall throughput since they are aimed at organizing queues in switching (L2) and routers (L3). Otherwise, they may improve latency and maybe a few percentage points of peak throughput but not much.
In my case, I have 100Mbps of UL bandwidth, which means my used speed when performing a backup is about 5% with some peaks on 25%.
Now with Covid and everyone working from home the congestion in ISP network has increased, but luckily this is mainly DL traffic (streaming, etc.). There has been an uptick in UL traffic but not to the point of congestion.
Below is my speed test for the US2 server of Acronis.
Since I have already done SSV Doctor check, and other troubleshooting recommended in this treat I went ahead and opened a trouble ticket with support.
Will update here if they provide a solution, or if they confirm the speed to be within their expectations.
I will only comment to say that the Activity tab in the TI product is an average speed over the course of the backup process. You would get a much better sense of actual speed by watching your network performance in task manager.
Where I have found QoS to be of benefit is that you can use it to virtually eliminate spikes in throughput. This has an impact on elapsed time in a positive sense. Just something to consider.