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ATI system tray notifications reporting Cloud status incorrectly

Thread needs solution

For some time now I've been receiving daily notifications about my Acronis Cloud storage, saying that "Less than 30 percent is free. You will not be able to use Acronis Cloud soon."

This is incorrect: On my Account page it shows that I have 2.83 TB free out of 5 TB — which is more than 50%.

I think maybe the notifications have not caught up with the fact that I increased my cloud storage from 3 to 5 TB last year.

How can this be corrected?

Thanks.

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Steve, again this needs to be addressed direct to Acronis Support as no one in these user forums has any access to any of the Cloud server side of things!

Steve Smith wrote:

Steve, again this needs to be addressed direct to Acronis Support as no one in these user forums has any access to any of the Cloud server side of things!

Thanks, Steve, I've logged a ticket about this one with Acronis Support.