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How to delete a backup

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When I tried to delete an existing backup. I got  "Failed to delete all files of the backup" I already deleted  the backup in the external harddrive and wanted to clear the link in Acronis.

I have Acronis True Image 2021

Best Regards

Nguyenh

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Nguyenh, if you have already deleted all the files for your backup from the external drive outside of Acronis, then you should just take the option to Delete the backup task settings in the Backup panel of the ATI 2021 GUI.

The message "Failed to delete all files of the backup" is caused because there are no files to delete but the internal database expected to find those deleted files!

The proper way to delete a backup task and all the files is to delete the task in the ATI UI and then select the Delete Entirely option to delete all the files as well. Any time files for a backup are deleted in Windows Explorer outside of ATI, then ATI's internal database will be inconsistent and that will cause such errors as you've seen.

As a general warning (as has been said before)... never delete backup files from an active backup task outside of ATI.