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Installation Issue with Acronis True Image 2021

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I downloaded the Acronis 2021 True Image Upgrade and it will not install on Windows 10.  I have disabled the Smart Screen Defender and my antivirus and it hasn't made any difference.  I have attempted running it specifically as the Administrator with the same result. Occasionally I get a window telling me it is unrecognised, however, I take the option to run anyway and then nothing at all.  

Running the troubleshooter, indicates that it is an incompatible program.

In desperation, I went back to my old updated Acronis 15, updated, and it destroyed my new external drive.

Suggestions anyone, or should I just write it (and the money) off to a bad experience and try Paragon?

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Jeff, welcome to these public User Forums.

It sounds like you may have a corrupt download file / installer as ATI 2021 is definitely compatible with Windows 10 without needing to disable any normal protection mechanisms!

I would recommend downloading the installer again either directly from your Acronis Account (if you have registered ATI 2021 to the account) or else from the main Acronis.com web page.

ATI should always be installed from an Administrator level account as documented in the user manual and so as to have the correct privileges, authorities and permissions etc.

Not sure why your older ATI 2015 would destroy your new external drive?

Hello Jeff!

Could you share some screenshots of the specific errors that you encounter?.

-- Peter