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TI 2021 build 35860 hans and slow

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windows did an  [date  2-H2 from that point TI was frozen solid, message on the top line of TI said something to the effect that TI was not responding.   I did a restart and a cold restart. It took a long a LONG time for TI to load, but still would not run. After many tries, I did get recovery to work and went back to the previous version. TI  even now in the previous version is slow,. better still I cannot connect to support it thinks I am running 2020, and  I am running 2021 build  35860.   the update from windows did not affect any other program,  and way I can prevent this from happening again?

Thank You

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Allen, if you have ATI 2021 build 35860 (Update 3 Dec 2020) then you are 2 builds back level, as that build was superseded by builds 39184 (Update 4 March 12 2021 ) then 39216 (Update 5 March 31 2021).  It is quite possible that the issue you are seeing has been fixed in either of these builds but would recommend installing the latest one!

To check your entitlement for support, look at your Acronis Account where you should see your ATI 2021 product listed along with what license you hold for it, i.e. perpetual else one of the three flavours of subscription (Essential, Advanced or Premium).  If your product is listed correctly, then you have support but may need to scroll down the list on the support page to ensure you see the correct product.