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Trying to recover disk drive from Acronis Cloud. Been 24 hrs and seems frozen

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Hello, So I recently cloned a ssd to replace my hdd.  Cloning went fine and everything was good until I opened up my trading software.  It wouldn't work with the Acronis protection on, deathly slow but got it to work by disabling when it was just my hdd in the computer.  So I saved a backup from that point with the hdd working well with trading platform with the protection off.  Then I installed the ssd and switched that to be the boot drive.  Everything else working fine, boots fine and does most things perfectly.  Load the trading software and back to the same slowing even when it's disabled.  So trying to recover my original backup from the hdd when it was running fine to recover on the ssd and start all over.  Well I started the 25 hours ago and it is still the screen that comes up after the restart.  A blue screen with "Operation progress" and all it says is preparing...  screen is completely frozen, can't move the mouse, cancel or anything. 

I have no clue what to do and this is way over my head. I don't know if I should hit the power button or continue waiting.  Only have it recovering the c drive to the ssd and its barely 80gbs if that.  I have the latest version of ATI 2021. Just trying to recover to 1-20 the c drive.  Is there any other way I can do this?

My computer details are Windows 10, asus desktop, 500gb ssd 1tb hdd and not a clue what to do.  

Please help!!

Kind regards,

Ben

 

 

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Ben, welcome to these public User Forums.

Sorry but I have never needed to consider doing a disk recovery from the Acronis Cloud and doubt that I ever would as I make backups to multiple different local locations that are very much faster and more reliable than an internet process.

Do you still have the original HDD drive that was used to clone to the SSD, and is this kept separately to the SSD, i.e. not both disk drives installed within the PC?

Having never done a Cloud restore, I have no idea of how long this might take but 25+ hours sounds excessive and if that is still showing the same status, then I suspect that it might never finish!

At this point I would be forcing the PC to power off by pressing & holding the power button, then see whether it will power back up into Windows again or not?

The new Protection features in ATI 2021 have received a very mixed reception here in the forums with many other users complaining about their impact on performance etc, where the only remedy is to either turn off Protection fully or else for some users to revert to an earlier version of ATI. 

If you are unable to boot into Windows from the SSD because the recovery process has started to wipe the drive in preparation for recovering the backup data to it, then I come back to my earlier question about the original HDD?  The next question is whether you can put back the HDD as the boot drive and get back working again from that?

Steve Smith wrote:

Ben, welcome to these public User Forums.

Sorry but I have never needed to consider doing a disk recovery from the Acronis Cloud and doubt that I ever would as I make backups to multiple different local locations that are very much faster and more reliable than an internet process.

Do you still have the original HDD drive that was used to clone to the SSD, and is this kept separately to the SSD, i.e. not both disk drives installed within the PC?

Having never done a Cloud restore, I have no idea of how long this might take but 25+ hours sounds excessive and if that is still showing the same status, then I suspect that it might never finish!

At this point I would be forcing the PC to power off by pressing & holding the power button, then see whether it will power back up into Windows again or not?

The new Protection features in ATI 2021 have received a very mixed reception here in the forums with many other users complaining about their impact on performance etc, where the only remedy is to either turn off Protection fully or else for some users to revert to an earlier version of ATI. 

If you are unable to boot into Windows from the SSD because the recovery process has started to wipe the drive in preparation for recovering the backup data to it, then I come back to my earlier question about the original HDD?  The next question is whether you can put back the HDD as the boot drive and get back working again from that?

Hello and thank you for all the info. Unfortunately the hdd is still in the cpu as I was going to use it as a data disk.  I've powered off the pc and was trying to get some other backups going and then that screen came up again so I powered off again and am now looking at a black screen saying fixing (C:) so I'll see what happens next. I guess maybe the best thing after all this is to get it backed up to anything other than the cloud and possibly revert to an earlier version of ATI. Guess I have some homework to do.....Thank you for your help

Ben

Steve Smith wrote:

Ben, welcome to these public User Forums.

Sorry but I have never needed to consider doing a disk recovery from the Acronis Cloud and doubt that I ever would as I make backups to multiple different local locations that are very much faster and more reliable than an internet process.

Do you still have the original HDD drive that was used to clone to the SSD, and is this kept separately to the SSD, i.e. not both disk drives installed within the PC?

Having never done a Cloud restore, I have no idea of how long this might take but 25+ hours sounds excessive and if that is still showing the same status, then I suspect that it might never finish!

At this point I would be forcing the PC to power off by pressing & holding the power button, then see whether it will power back up into Windows again or not?

The new Protection features in ATI 2021 have received a very mixed reception here in the forums with many other users complaining about their impact on performance etc, where the only remedy is to either turn off Protection fully or else for some users to revert to an earlier version of ATI. 

If you are unable to boot into Windows from the SSD because the recovery process has started to wipe the drive in preparation for recovering the backup data to it, then I come back to my earlier question about the original HDD?  The next question is whether you can put back the HDD as the boot drive and get back working again from that?

.

Hello Steve, everything now seems to be working fine although it did something completely different than what I was trying to do, oh well.  I'm backing everything up to an external drive as we speak.  

Any guess on which previous version I might try that didn't have so many conflicts with programs?

Thanks Steve!!!  Very appreciated

Ben 

Ben, good to read that you have got everything working again (on the SSD I assume?).

My first suggestion would be to simply use the option in the Protection page of ATI 2021 to 'Turn off Protection permanently' and see if that improves things without needing to revert to an earlier version of ATI.

As to which previous version to use, that will depend on what you have available and the type of license you have.

Your ATI 2021 must be a subscription version license given you have Cloud backup storage to use, so did you upgrade from an earlier subscription version of ATI? 

The main issue with a subscription license is that your Acronis Account products page will only show you the option to download the current version of ATI... but... the installer for previous versions can be downloaded from the Acronis Product Updates page links and you should be able to activate the older version by signing in with your Acronis account credentials then ignore the suggestions that a new version is available so it doesn't automatically download / install the same ATI 2021 again!

Thanks again Steve! I’ll have to mess with it a little bit. Seems to only affect my trading software. I’ll try what you suggested by turning it off permanently and go from there.

have a great weekend

Ben

Ben, just a follow up on the recover from cloud aspect of this topic...

I setup a new backup of a Windows 10 PC to the Acronis Cloud yesterday which took around 9 hours to finish with my 10 Mbps upload speed.

Today, I started a disk recovery of that Cloud backup using my ATI 2021 WinPE rescue media running in a VMware virtual machine and so far this is approaching the half-way mark (22GB out of 45GB data) and has taken 5 hours so far.

All the way through this process I have been shown a progress bar which has been updating to reflect how far it has completed along with the text below this saying:
Processed: xx GB of yy GB

The ATI WinPE GUI has remained responsive throughout, so is looking at this point that this recovery will come to a successful completion eventually!

Doing the same recovery from a local storage drive would have been expected to finish in an hour or less!