TrueImageNotify.exe - The Application failed to initialize properly

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Hello,
we use "Acronis® True Image Echo Server® (build 8.076)" on our servers. But on one Server, with every job, the error message >TrueImageNotify.exe - "The Application failed to initialize properly (0xc0000142 )...."< is shown and the Job failed.

It's not possible for me to uncheck all boxes under "Tools -> Options -> Notifications -> Messenger (winPopUp)". Because after saving all boxes are checked again. Unchecking 2 of 3 will work, but not 3 of 3.

Thanks for Help
Marco

Lun, 05/03/2010 - 06:03
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Hello IT Marien-Hospital!

Welcome to Acronis Forum, we are glad you joined us! I completely understand your concern and will be glad to help.

Actually there can be several reasons for this particular error, but before we start the investigation process, I would suggest you to update the Acronis True Image Echo Server for Windows to the latest build (8398). It may help to resolve the issue as well.

You can find the update directly in your account here.

I would advise you to remove current installation and perform a clean install of the latest build (it's highly recommended not to install Echo updated over the previous version).

I would appreciate if you could kindly keep us posted regarding this question.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

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Lun, 05/03/2010 - 11:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,
I downloaded this version already and I am sure to have installed this version. I check the installation again

Lun, 05/03/2010 - 12:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello IT Marien-Hospital!

Thank you for your comment and for keeping us updated.

Actually the latest build looks exactly the same as the one that your product states you have (build 8.076).

Anyway we are awaiting for news from you.

Thank you!

Lun, 05/03/2010 - 14:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 3268

Hello Cyril and Andrea!

Thank you for your comments!

Unfortunately there's no common solution for this issue, and each situation should be investigated separately. Please gather

  1. Acronis Info
  2. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 11/03/2010 - 15:11