12 days and still no response from Acronis tech "support"
A waste of money.

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Their response time varies from 2 weeks to 2 months.
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I'm going to update this and post every week until I get a response. Maybe it will embarass them into action. If not then at least others will be warned.
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David,
What problem have you had with your Acronis product? Maybe people here might be able to help you.
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Colin,
It's probably in reference to this thread.
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Hello all!
Thank you for opening the thread and for your comments!
David, I regret you have faced this issue, and wish we could help you in timely manner, but unfortunately Acronis True Image Home 10 you are using is an outdated product and not supported via e-mail, chat and phone as well as not updated anymore. Only options available are KnowledgeBase and self-service. That's why most probably your e-mail request for assistance was automatically blocked. Best option in this case is to upgrade. The latest version we have is Acronis True Image Home 2010. I would advise you to test the solution in order to be sure it suits you right.
Nevertheless we will be glad to help you, and I can see that Anton had already answered your thread. I completely share your concerns regarding the support, but I would like to assure you that we are currently working on improving the situation, and strongly believe we will have it fixed soon. I would also appreciate if next time you open the thread you could kindly leave a link to the initial request or specify any details of the issue - it may speed up the process of obtaining assistance greatly.
Thank you once again for being sincere in your feedback.
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