2012: cannot backup Windows Live email with attachments

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

I tried, reinstalled, retried, etc.
The backup starts, gets stuck at less than 1mn, and never go beyond.

I found out in the log there were some COM issues, but then some emails got backed up.

The backup got stuck on an email with attachment. I deleted this email. I tried again. Got stuck again on another email with attachments. I thought there could be a link, ...

I moved all the emails with attachments in a storage folder: the email backup completed succesfully.

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2012_email_backup_com_error.jpg 27.53 KB
Sab, 09/03/2011 - 04:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Pat!

Thank you for the detailed information provided, I have just passed it to the Testers team for reproducing, as we have never encountered this one before. Do you mind sending us Acronis Info from the problem machine?

Thank you once again for cooperation!

Looking forward to your reply...

Mar, 09/06/2011 - 16:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have the same problem, after 50% the email backup hangs and when I try to stop it it will not respond
I have te restart the computer to stop acronis working, I see in the log file (the dutch version) that there was a faillure during the initialisation of the com library.
File or map and other backups look working good

Lun, 01/02/2012 - 19:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Same problem here .... hangs at about 63% and I have to close True Image activities in Task manager to stop it...

Mer, 03/14/2012 - 17:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello C.J. Erhardt, and Michael,

I understand your concern, but we still need the investigation information requested here. It's impossible to localize the issue without it.

Thank you for understanding.

Gio, 03/15/2012 - 12:37