2015 is 2014?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just received ATI 2015 by download (and updte) with a new Crucial SSD. And the ever-helpful folks at Acronis show it as ATI 2014 after registration, a good trick since the program installed in 2015. Since they show it as 2014 they also don't provide any support for it, which is doubly shabby since it is the new/current product as far as I can tell, being shipped as such anyway.

So that's issue #1, why is 2015 seen as 2014 ?  Why is the current OEM product being called obsolete?

And then there's th reason I came looking forsupport in the first place. The new drive is 2GB in size, and I'd like to "clone" the existing 1GB boot drive onto it. I say "clone" in quotes, since I don't want an exact copy, I want to clone the drive onto a larger new one--and use all the space for one partition, same as the existing drive in all ways, just larger.

But no matter which options I select, ATI will not let me do that. It will only clone the old drive onto a 1GB partition that it wants to make on the new drive, and it will not let me expend that partition size. Which is especially crazy since the usual purpose for buying a new drive is exactly that, replacing an older smaller drive without making any other changes. And that's what the software was supplied for, specifically.

So, what's with the idiocy? Are the OEM versions intentionally obsoleted and unsupported? Is ATI really intentionally crippled, so the OEM versions can't do the job they are being shipped to do? Or did I miss a secret menu option?

Acronis reminds e of Charlie Brown kicking the football every year. They just never seem able to do it.

Dom, 10/23/2016 - 17:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Jared, welcome to these user forums.

Please see KB document: 2201: Support for OEM Versions of Acronis Products which explains how support is provided by the company that gave you the free download of the Acronis OEM product.

OEM products are often downlevel, older builds of the full retail Acronis product, and may be restricted in function - sometimes to only work on the one brand of disk drives, though I don't recall anyone telling us that a 2015 OEM was showing as 2014.  You will need to take that up with Crucial if you wish to pursue it.

If you want to have access to Acronis Support then please purchase the ATIH 2017 product which will provide you with a full year of product support, but this is only available for the full retail product for which you buy either a perpetual license or a subscription.

Now to your clone issue.  Is your new Crucial 2TB SSD drive actually a hybrid SSHD drive - I am assuming here that you did not mean that you had bought a new 2GB SSD to upgrade your 1GB current drive, but that you mean 2TB and 1TB drives.

If you have a hybrid drive, then this is not supported for cloning, so you should do a Backup and Restore in order to transfer your existing OS drive data to the new SSD drive.  It is highly recommended that a backup be taken before attempting to clone your source drive as a matter of precaution to provide a way to recover should anything go wrong that could damage that source drive.

See KB document: 1540: Difference between Backup and Disk Clone which explains the differences between these methods, plus includes video tutorials.

Dom, 10/23/2016 - 18:50
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