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2015 TI Upgrade Failure

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I attempted to upgrade to 2015 True Image. It got most of the way thru the process and then reported:
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"Installation has failed.
Fatal error during installation
Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\0B6A3A4091E8BB9428FF565C5AF519D7. Verify that you have sufficient access to that key, or contact your support personnel.
Failed to check a serial number."
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Any ideas what is required to make this successful?

0 Users found this helpful

Hello Robert,

I've created a support case for you and you will be contacted by one of our support professionals soon.

Thank you.