Accessing Acronis Cloud explorer failing in "Cannot read the backup metadata"

Thread needs solution
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Beginner
Messaggi: 3
Commenti: 1

Hello,
After half-year of uploads with True Image Online, I am still looking for a successful backup completion for my local data selection that fits the default 250GB plan.

Now I'm facing a wall: Space left is 0 and attempt in cleaning data results in

Acronis Cloud
Cannot read the backup metadata. Please contact support.
More information
ssn: B3A97EDFB4C828FDC13360D852BD5D0A.betha
rqst: 1ab95774
date: mars 17, 2013, 09:47:42 (UTC)

Last Online backup failed 20 min ago. A couple of days ago I have been able to enter the explorer.

Should I wait and try each 10 min or should I go?

Thanks & Regads,
/Patrice

Dom, 03/17/2013 - 10:09
0 Users found this helpful
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Beginner
Messaggi: 3
Commenti: 1

Same thing the day after:
ssn: E77A904C1C2F2EE91458859A4C321CAD.alpha
rqst: 5f1525cd
date: mars 18, 2013, 17:26:33 (UTC)

Anyone?

Lun, 03/18/2013 - 17:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 31
Commenti: 1272

Hello PatouNet,

Thank you for posting this question in our forum. I am happy to assist you. 

If your online storage is full you are able to cleanup it through the web interface.

Please open your browser and log into your account. At the Menu go to Online Backup -> for Home -> Recover my data now.

At the Web restore interface you can see at the top of the page the message, that the storage is full and you can cleanup it now. See Acronis Online Backup: Web-Restore.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Allegato Dimensione
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Mer, 03/20/2013 - 07:57
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