Acronis 2011 Boot disk hangs. Mouse wont move

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Home 2011 Bootdisk on a Dell E6410. I am trying to install a backup image on a new hdrive

It boots to the blue acronis screen with options for:

Acronis True Image Home
Acronis System Report
Windows

I can't move the mouse or get any keys to make a selection. At the bottom if have continue starting windows but as this is a new hdisk it just sits on this screen. I cant go any further.

Any ideas?

Mar, 01/18/2011 - 18:25
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Hello Malik,

Thank you for posting. I will definitely help you with this issue.

Most likely our bootable media fails to work properly on your hardware. I can recommend the following workaround:

1. Please check this article for Linux Kernel Parameters. In order to use them, when you are at the blue Acronis screen, press the F11 key to get a prompt. Enter one of the parameters and try to launch Acronis True Image 2011 Home.

2. If #1 does not help, please contact our Support team with the following report - Generating Acronis System Report from Acronis Bootable Media without Booting into GUI.

Please let me know if you have additional questions.

Thank you.

Lun, 02/14/2011 - 15:17
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I was getting the same on Dell M4500 (keyboard and mouse not responding)

Here is how I got it to work:
1) In BIOS set onboard touchpad/mouse to be serial (this might not be needed)
2) Did not touch the mouse or touchpad and used the keyboard select
Acronis Disk Director Home 11 update 2

THEN
AFTER Acronis Disk Director is loaded, plug in a USB mouse.

Then I was able to use the USB mouse and keyboard with no problems.

Sab, 05/10/2014 - 23:33