Acronis 2013 and new HP Envy dv6t-7200 Quad Laptop Extremely Slow Backup and Restore
I purchased a new HP Envy dv6t-7200 Quad laptop. It came with Window 8 64bit, which I didn't like. So I erased the hard drive and did a clean install Windows 7 Ultimate and installed all the drivers and Acronis True Image 2013 to do a clean backup prior to installing any applications. I have f11 startup recovery manager activated and also have a 35gig secure zone partition set up. I also have a 200gig main OS partition and a second 700gig storage partition. I attempted to use the startup recovery manager to perform a backup to the secure zone, which seemed to hang for a bit and then started. I let that run for about 2.5 hours and it didn't even make it to 10% and still said 9 hours to go. So I canceled that and tried to save the backup on the storage partition. I had basically the same result. So I repeated the process from within windows. I was able to backup the OS partition to the secure zone, but it took a little over 3 hours.
Anyone have any suggestions? The laptop has an Intel i7 processor, 8gigs of RAM, an nvidia 630m dedicated video card as well as onboard Intel 4000 HD graphics, and a 1TB hard drive. It has Intel Rapid Storage Technology software and HP hard drive protection software installed. I am at a total loss. Trying to make a backup takes an extremely long time and only works from within Windows. I did perform a recovery to make sure the image was good since I didn't set the validation setting. I had the following settings for the backup, high compression, normal priority, no validation, no splitting the image, and no sector by sector. I also excluded the normal items and deleted all windows restore points and turned off windows restore. I also deleted all temp files and copies of drivers. The restore also took over 3 hours. The OS partition only has about 25 gigs of data on it. I've used True Image for several years and am very disappointed with the latest release. A backup on my old laptop with the same setup took about 10 minutes...
Do you see the same issue when you backup from the recovery CD? You should...
If yes, you are probably facing Linux/ATI driver issues on your hardware. If you have the Plus Pack, you should create a WinPE based recovery media. It boots slower, but you should not face OS driver issues.
Do you see the same issue when you backup from the recovery CD? You should...
If yes, you are probably facing Linux/ATI driver issues on your hardware. If you have the Plus Pack, you should create a WinPE based recovery media. It boots slower, but you should not face OS driver issues.
I'll give that a try, but what do you mean about ATI drivers? I have an Intel processor with Intel graphics and an Nvidia video card. No ATI hardware...
ATI - Acronis True Image - not ATI by AMD graphics.
Duh, I'm not sure what I was thinking... I tried again, but it still looked like it was going to take an outrageously long time to perform a backup. So I uninstalled TI 2013 and installed TI 2011 that I had been using on my old laptop. I was able to perform a full backup with high compression in about 15 minutes. I guess TI 2013 needs work and or better compatibility with today's hardware. Its just odd that TI 2011 worked better than the newer versions.
There very well may be an issue with some installed software/hardware on this system that 2013 does not play well with.
2013 works well on all my systems, and compares favourably with 2011 in regards to backup speeds, although all my backup files are on locally attached disks (internal, external USB 2.0, 3.0, FireWire, eSATA), not backing up to the same drive (in a different partition or Secure Zone).
It is possible that going from one partition to another, or to the Secure Zone, is being slowed by the Intel RST or HP Disk Protection software.
I have Intel RST software installed on one of my systems, and it hasn't presented any problems. I don't have any HP systems that support the HP Disk Protection software, so I can't try and duplicate your findings.
I remember seeing a post here about an HP software application (possibly the Disk Protection software/driver) causing some issue with 2013, but I can't seem to find it now. Will continue to look and post back if I do.
James
Is this the software you have installed? http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=o…
That would be the one... it loads in windows though. So I don't see how that could be a problem... I could be wrong but how would that effect booting from f11 boot manager?
Agreed, should not interfere with the F11 environment (or bootable Rescue Media). Take a look at your BIOS/UEFI firmware settings to see if there is an option that relates to the HP Disk Protection. If you see such an option try turning the feature off in the BIOS/UEFI firmware (for testing purposes) and try some of the backup methods you have already performed to see if the results are still the same.
The Rescue Media (and F11 Startup Recovery Manager) environments are the same, and are Linux based. The 2013 version of the Linux platform is probably different than the older versions. This could be an issue with proper hardware support when booted to either the Rescue Media or the F11 ARSM, but the Windows version of Acronis True Image uses Windows own drivers to access the hardware, but does add disk drive filter drivers to allow for "live" OS and "open file" backups to occur. It is very possible that the Windows issues (slowness) are the results of conflicts between installed products and drivers on your system.
I'm at a loss to be able to explain why you are seeing this on your system, as I don't have any speed issues with 2013 on my systems, but I don't have your hardware, so no "apples to apples" comparison. The fact the 2011 works fine on your system also indicates that the newer Acronis disk drive filters in 2013 are not working as well as the older ones implemented in 2011.
Acronis support would be your best bet to arrive at a working solution with 2013, or at least a definitive answer about why this happening to your system. They would need some information from your system to analyze your specific environment.
If you approach this as a "recovery" issue, there is no charge for support. Clearly, a 25GB image restore should not take three hours to complete.
I would approach support using this problem as the main focus, but a resolution for the restore speed issue should also affect the backup issues as well.
James
The Acronis bootable media use Linux. Some recent Linux kernels perform poorly by default on systems with aggressive power management (laptops!). I have found that providing certain kernel arguments will improve performance somewhat, at (possibly considerable) cost in battery life. But then, you probably should not be doing this sort of thing on battery (if you had access to rebuilding he kernel, you could work around these issues, but we don't get that with Acronis). The Acronis TrueImage 2013 bootable media creator lets you specify an argument line; perhaps this line is passed to the kernel. You could try it and see if it helps.
apm=off powersaved=off nohz=off processor.max_cstate=1