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Acronis 2013 ran correctly once; now stuck on launch screen

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I was able to run and to make one backup image with my new Acronis 2013. Now, the launch screen comes up, but none of the buttons will actually launch any of their functions. (Except that I can close the window with the "x"; that's it.) I am running Windows 7 64 bit on a refurb ASUS laptop. Help!

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Jaynine,

I assume you might have rebooted your laptop by the time you read this and so 2013 might be working again.

Check in Windows Task Manager to see how many processes are showing True Image.exe, kill any extra processes.

You could also run a repair install which might fix any installation corruption problems.

Thanks for your suggestions, Colin. I didn't get a chance to try them b/c I realized I just bought the program and could actually get an Acronis tech to help me over chat. We used the Acronis Team Viewer. He could run my program but I couldn't, oddly enough. He had me install snapapisetup709.msi and so far it looks like it worked. If so, I will be delighted...!