Acronis Backup Archive Explorer Device Driver Error

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Device manager says: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Acronis True Image Home 2010 build 6696 - win7-32bit

Ven, 02/25/2011 - 14:58
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Hello Rasmus,

Thank you for finding time to report about the issue, I will be glad to help you with it.

It looks like the drivers conflict, which can be solved by the reinstallation. Please uninstall the current version with the help of Clean Up Utility, temporary disable all third-party protection software, and run the installation once again.

Should the issue remain, please contact our support with this report from the problem machine.

Let us know if you have any questions, we will be glad to help!

Thank you.

Dom, 02/27/2011 - 02:12
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I have Acronis True Image WD Edition and a have same problem, I sent the system to crash and I only work in safe mode. where can I get these drivers? or how can I remove the virtual device from the system to return to normal?

Gio, 04/04/2013 - 14:32