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Acronis backup disk wont recognize USB external hard drive as target?

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We encounter this intermittently with no pattern on whcih machines work and those thta dont work. When running Acronis TI 2012 off the rescue media, then choosing Backup, Disk when itr asks to choose a target location for the .tib file using Broese, the external USB drive doesn not show up as a drive naywhere. This USB external hard drive shows up in all possible other scenrios on a machine except in the Acronis Resue boot scenerio. Known issue?

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Are there PCs on which the recovery media never recognizes the external drive?

Are there PCs on which the recovery media always recognizes the external drive?

Or, is it unpredictable, such that sometimes it works on a particular PC and sometimes it doesn't (on the same PC)?

Are these USB 2.0 ports? Any hubs in the way? Any card readers in the way?

Pat makes an excellent point. Do not connect the drive to a hub, or to the USB port in a monitor, or similar hub-type or extension-type connections. Connect it directly to a USB port on the computer.