Is Acronis as bad as it seems to be?

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Hi to all,

I got a limited copy of Acronis via Intel about two weeks ago when I purchased an Intel SSD. The limited copy didn't seem to be quite smart enough to do what I wanted so I purchased the 2012 Home Edition, fortunately at the upgrade price. When I tried to clone my disk, Acronis blue-screened my computer. I opened a support issue but have had no response of any sort for more than a week. Fortunately I paid via Paypal so I should have some recourse for getting my money back.

Sab, 01/28/2012 - 19:08
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Michael,

Just to check you did try to clone to another drive, not make an image?

Did you begin the clone in Windows or from the recovery CD? It is best to clone from the CD when the OS partition is involved so that Windows itself has had no control over the drive. Making an image on the other hand from within Windows would be standard practice.

Does the BSOD occur when the Windows based 2012 attempts to reboot into Linux or as soon as you open the program?

Can you recall the error code shown by the BSOD?

If this is a laptop you might get more success by reverse cloning, that is place the SSD inside the laptop and have the old drive in an external caddy.

Are you able to make a normal disk image rather than a clone? As an aside when I purchased an SSD, I recovered a full disk image to it rather than cloning.

Sab, 01/28/2012 - 22:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I started the cloning tool from Windows and got to the panel saying "select source drive". When I click on the source drive I get the blue screen. I took a photo of the blue screen and emailed it to the support address.

Anyway it is academic, I got the job done in 10 minutes yesterday with Parition Manager. Acronis has been uninstalled and deleted from my system.

Dom, 01/29/2012 - 15:41
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Michael,

I'd take a second look at how 'deleted' Acronis is. You've gotten much more than you bargained for. If you have a 'pre' Acronis image I would strongly suggest you restore it.

Joe

Lun, 01/30/2012 - 02:05
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Hi Joe,

Since I never did anything with Acronis beyond blue-screening the computer a few times it didn't have too much of a chance to sink its tentacles into my system. After uninstalling it and rebooting, a Harmony remote control programming app started complaining that its VC++ libraries were bad. Since I haven't used it in over a year I just removed it also. No further signs that I can detect of any residual Acronis contamination.

In my experience, when you reach the stage of active hostility from your user base, it is a sign of a software company that won't be around much longer.

Mar, 01/31/2012 - 05:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I've just looked and I do not have snapman listed in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters so it should be safe to delete snapman.sys

Mar, 01/31/2012 - 05:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi again Joe,

Thanks for the heads-up, I've done some more research in this forum and will be doing a thorough registry and system scrub over the next few days.

Mar, 01/31/2012 - 06:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I ended up restoring from a pre-Acronis image after ending up with an unbootable system trying to get the Acronis drivers uninstalled. Fortunately I had four separate backups on two different media before I started, so aside from the waste of time I am now ok.

My recommendation to all: do not install this thing in the first place.

Gio, 02/02/2012 - 05:42