Acronis Clean Up Utility windows 7 version?

Acronis has had months to update this tool. It's been brought up many times before and yet it's still unusable for Win7. Don't hold your breath.

Manual uninstallation instructions for TI 2009 on Vista x64 can be found here. Other instructions are also linked from here.

There are some manual uninstallation instructions for DD here, but they may need some modification to work with Windows 7. They may still help, though.

Thanks or your reply. I had tried to search through the registry myself for the word acronis and manually deleted it before reading your reply about the Manual uninstallation. So I had manually removed 60 per cent of the registry entries but I am now left with one final particular file folder and registry key that simply will not delete:

HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Scheduler

I get the "error deleting Acronis: error while deleting the key"

This also leads to the final step after rebooting,

"7. Delete the following folders and registry entries to be sure that all traces of the Acronis product are removed from the system:

HKEY_LOCAL_MACHINE\SOFTWARE\Acronis"

To also not be deletable, and subsequently I am unable to install acronis true image home 2010 trial as it says that "the older version must be corrupted"

Anyone else having this issue? Any suggestions appreciated

Emmanuel:

The registry key may have only SYSTEM permissions, so a user cannot delete it. Right-click on the key HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Scheduler and choose "Permissions". Add your user name to the permissions list with Full Control. Then try deleting the whole branch HKEY_LOCAL_MACHINE\SOFTWARE\Acronis.

Don't try to uninstall services by hacking the registry; Microsoft provides a command-line tool to help you. From an administrator command prompt, use the "sc delete " command. You can get the service name by opening the Administrative TOols > Services snap-in, then right-click the service to get its properties. "Service name" is right at the top.

I haven't tried this with Acronis because it's working great for me, but the process is essential with some software (like Nero and iTunes). Here are the names for Acronis services I'm seeing on my system (TrueImage 2010 on Win7 Pro x64):

AcrSch2Svc : Acronis Scheduler2 Service
afcdpsrv : Acronis Nonstop Backup service

Emmanuel Tetteh–Lartey wrote:

Having installed true image home 2009 and disk director on a window7 64 bit and now I can't uninstall true image home 2009 as says that it is corrupted.
I downloaded Acronis Clean Up Utility 64 bit for Vista thinking he would work for windows 7 but it detected it was the wrong OS.
Any news on a window 7 version of Acronis Clean Up Utility as there doesn't seem to be a Manual way of removing it?

Any help appreciated

I don't suppose running it in "Vista Compatibility Mode" helps?

David:

The registry key referenced does not contain any Acronis services. It references all of the scheduler's settings for each user account.

If the registry won't let you re-assign permissions (mine for some reason won't allow Acronis Scheduler in W7), then booting into Windows Safe Mode, should allow you to add users to registry keys. Note this probably won't work if using W7 Home, or other non Pro and above versions.

Colin:

Before posting reply #4 I tried it and it worked in Windows 7. I added (machine_name\Users) to the permissions list of the registry key and then checked "Full Control".

Mark:

Yes I was surprised that my W7 system wouldn't let me add myself to the scheduler registry entry. I have no problem in XP. I'll have to try it on my laptop and see if that one lets me in.

The Clean up utility does not run on Win 7 even in Vista compatibility mode. I'm afraid to reinstall the full program if I can't uninstall it cleanly to install another version.
Will there be a Win 7 CleanUp utility soon?

Sorry guys for not replying earlier but I've been away from the net for a couple of days due to my flat being rewired & I have to admit its been agony, like unbearable.

Anyway thanks for your suggestions but in the end the only method that worked or the undeletable folder & reg key came from this suggestion,

".....I have solved the problem finally. I right clicked the registry key and went into Permission. 'Full control' and 'Read' had been checked "allow" and greyed out but 'Special Permission' was unchecked and greyed out also. So I went into 'Advanced' and checked the two boxes below which relate to 'Inherit from parent the permission entries that apply to child objects....' and 'Replace Permission entries on all child object...........'
Then I went back to delete the key Scheduler' and it disappeared!!!
Thanks for the help that you have offered to me." @ http://www.5starsupport.com/ipboard/index.php?showtopic=2170&s=7dbda26a…

Anyway to add insult to injury even the removal of this final TI 2009 folder & keys DOESN'T allow the installation of TI 2010 trial on Windows 7 64bit, so now I'm completely stumped.
Is any else still unable to reinstall TI 2009 / 2010 due to the error message,
"older version........may be corrupted"

Thankz

Any updates on this, please?

As it turns out True Image 11 crashes on my Windows 7 Pro system. That's not good. Then I purchase an upgrade, but now I can't install it as it can't uninstall the older version. Corrupted, apparently. I can't even run the Clean Up Utility, as it doesn't like my OS. Objectively speaking, I'm unimpressed.

I am also having trouble uninstalling acronis from windows 7, however, one thing might help other user about unable to delete keys etc. note that in windows 7 the administrator account is disabled by default. Go to control panel, local security policy, enable the administrator acct. Next when going into 'regedit' right click key and change permissions to allow whatever your administrator account name is and click full control, apply. Key will flash once, and delete. (Not to be confused between administrator priv and the pc administrator acct. , which incidently, at same time as enabling should be renamed inorder to prevent hackers to use the account. Rename, password protect, go back log into it and return to regedit, change permissions (security tabs to allow full control and then delete). Sorry if rattling on, am in middle of this myself and figured this may be the only missing step you need to delete. Meantime, I personally am looking for what files remain that are still blocking uninstall. When I complete will reply to anyone who still has not found all entries that should be deleted. Looked around and found so many different sources listing so many files, services etc. that will have to list them. Please post when solutions found. Good luck.

there are a couple programs you can use
-Advanced uninstaller (latest one that supports your O/S)
Run the program, choose to uninstall acronis stuff. after uninstall it will ask to SEARCH for any leftovers, accept.
Then Run the "Registry Cleaner" after that, its built into Advanced Uninstaller

-RegAnalyzer
Nice registry tool, does ADVANCED searching, use this for Acronis as well

then do a System wide search for Any acronis stuff. you might have to use the "Take Ownership" command for vista/win7 users, or right click the folder/file giving you access denied, and add a permission, and add your user name.

There will STILL be a left over folder in REGISTRY. to remove it:
*** WARNING **********************************
ALWAYS BACKUP THE REGISTRY FOLDER YOUR ABOUT TO DELETE BEFORE YOU DELETE IT-INCASE A ERROR OCCURS-
*** WARNING **********************************
Open Windows RegistryEditor
1.click START
2.Click RUN
3. type in "regedit" (without quotes)
4. it opens...
5. goto Hkey_local_Machine
6. then goto SOFTWARE (subfolder)
7. YOu will see ACRONIS
8.right click on the folder, and the other subfolders, and choose PERMISSION.
9. CLICK ADVANCED at the bottom
10. Click OWNER tab.
11. click on "Administrators" or your name, if its there.,.
12. click Apply/OK
13. you will see a list or Groups or Users Names, whereas before it was blank.
14. you can ADD a default user by clicking on "ADD"
15. type in "everyone" not case sensitive.
16. hit apply/ok
17. youll see the list of users again...
make sure "Everyone" is highlighted and CLICK all the boxes that say Allow Full Control [ ]

18. hit apply/ok
19. NOW you can delete it without any errors

*** WARNING **********************************
ALWAYS BACKUP THE REGISTRY FOLDER YOUR ABOUT TO DELETE BEFORE YOU DELETE IT-INCASE A ERROR OCCURS-
*** WARNING **********************************
-N.T.D.

UPDATE !!!

there is a TOOL after all !
you need 3 things.

1. DevCon.exe (from microsoft website, its a developers debugger tool) -extract it TO your "c:\windows\system32\" folder

2. Window Uninstall Clean up Utility (also at MS website)
download and Install it.

3. true_image_home_cleanup.exe

when thats all done, THEN run true_image_home_cleanup and it will walk your thru.

=======================================

Acronis Clean-Up Utility uses two additional components. Please makes sure that the following components are downloaded and installed in the system:

• DevCon - command-line utility that is an alternative to the Windows Device Manager. This utility is required to remove Acronis traces from Device Manager. DevCon is included in Windows Vista by default. Read more in Microsoft Knowledge Base Article 311272. If there is no DevCon in the system, you can download it from Microsoft Knowledge Base Article 311272, and place it in Windows\system32. Or you can just run Acronis Clean Up Utility, and it will offer to remove Acronis True Image Backup Archive Explorer manually using the steps described in the articleRemoving Acronis Backup Archive Explorer.
• Msizap.exe - command-line utility that performs cleanup operations on the Windows Installer configuration management information. Msizap.exe is a part of Windows Installer CleanUp Utility. This utility is used to remove Acronis True Image Home 2010 configuration information from the system. If there is no Msizap.exe, then Acronis Clean Up Utility will offer to download Windows Installer CleanUp Utility from the Microsoft website.

1. After the required components are installed, please download Acronis Clean Up Utility, unpack and run it;
2. Please choose to delete all Acronis products from the system;
3. You will be asked to close Windows Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact with explorer.exe;
4. You will be also asked to reboot the system to complete the uninstallation. You can reboot the system later.

There is no devcon.exe for W7 64bit unless you have the drivers developer toolkit. Bad on you, Acronis, for making us go through these hoops to use something that used to do the whole job by itself.

Marc Paulin wrote:

There is no devcon.exe for W7 64bit unless you have the drivers developer toolkit. Bad on you, Acronis, for making us go through these hoops to use something that used to do the whole job by itself.

the same folder that the 32bit version is, is ALSO where the 64bit version is. "Ia64\DevCon.exe 64-bit DevCon tool binary."

it Does work, i have a 64bit system win7 and a 32bit on my laptop.

Ia64 is for the Itanium processor. Ia64 and x64 are NOT the same thing.

I tried it and I get an incompatibility error under W7 64 bit.

Just put a copy of the Devcon.exe in the \windows\sysWOW64\ folder. That worked for me.
Tom

MSIZAP is no longer available from Microsoft...

after several weeks...i gave up on Acronis, after a system restore or a "attempted" restore from Acronis, FULL system image recovery, i just couldnt deal with it anymore...
Sorry ACRONIS, we had our fun times...nice walks on the beach, lol j/k
but..
i switched over to NORTON GHOST RECOVERY Software, much more reliable.
i turned off its updates and startup with system options.
run backups every month, and JUST recovered yesterday from bad update issue with windows :(
im not a fan of Norton Products, i think they are a POS, BUT! this norton ghost is perfect.

Id rather have ACRONIS though...

So, if ACRONIS made a new version, started from scratch, it would help me choose Acronis....

I managed to run the uninstaller and clean-up (Win64 requires the devcon.exe in the sysWOW64 directory, not system32). But it still left remnants. Especially troubling is one remnant I can't fix manually... not sure its possible to fix.

Acronis left a registry entry AcroVbus. It looks like its part of the virtual disk service for mounting tibs as drives. Anyway, this reg entry has hooked not only the disk services, but the HD audio services and one other I didn't take time to sort out. Why Acronis would hook into a HD audio service is a good question... but its there. So I think their installer is really broken... perhaps as bad as using things like wildcards to find hard drive entries to hook.

In any case, this shows a fundamental "lack of experience" by their programmers and sqe department. They have fallen into the more and more common trap of letting customers become the quality and software test department.

In any case, if they are doing this with home software, they are probably doing the same with their business software; I'm looking for alternatives now -- Windows Server backup isn't pretty, but I have confidence its been well tested by Microsoft (who has always understood the importance of sqe groups). So I am reverting to use it on my server farm.