Acronis... Help needed... Please provide latest ISO file.

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Beginner
Messaggi: 4
Commenti: 8

To Whom It May Concern:

Re: HP dv6375 computer, 32 bit Vista Home Premium, Intel chip, etc etc

I have a registered copy of Acronis TI Home 10.0 build 4942 (circa 6-23-07).

I am trying to recover the above computer from a full backup via a USB remote HDD. The backup was made 2 days prior to my troubles. This backup verified at its completion and prior to the recovery attempts.

PROBLEM: Acronis Recovery locks up within the 1st hour of what appears to be a 5 to 8 hour process. During this lockup, neither the Computer HDD or the Remote HDD appear to be doing anything as no indicators (the HDDs activity indicator lights) show any actions. On my last try I let the recovery run 26 hrs to no avail.

This Forum (actually GroverH & DwnNDrty... Thanks Guys) has suggested that I ask you (Acronis) for the LATEST RESCUE ISO FILE. Will you send this asap? Please PM me with a link. I will of course provide the product Serial Number if required.

Most of the discussions on this True Image Home forum are way over my head. However, I wonder why it takes such an effort to get these products to work. This is extremely frustrating for novices such as me.

BTW, I own three Acronis backup products (TI Home 9.0, TI Home 10.0 and TI Home 11.0). If I ever need them, I hope the TI Home 9.0 & 11.0 backups of our other computers work better than this!

Note: Reference Forum thread is… http://forum.acronis.com/forum/8730

Regards,
Robert Thomas

Mar, 03/02/2010 - 04:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 4
Commenti: 942

Hello Robert,

I will do everything possible in order to resolve the issue you experience.

The possible source of the issue is lack of drivers under Acronis bootable disc. I sent you a special ISO image of Acronis bootable disc based on ISOLinux loader via PM, this ISO has better hardware support than usual one and it will certainly solve the issue you experience.

I may also recommend you to download free trial version of Acronis True Image Home 2010, create Acronis bootable disc and test it. If the issue is not reproduced you can purchase an upgrade just for $29.99 using our online store.

Let me know if you need further assistance.

Thank you.

Mar, 03/02/2010 - 07:21
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