Acronis TI Home 2010 Error Code

Hello Danny,

I understand the question and will do everything possible from my side to give you a clear explanation.

There are two possible causes:

• You are trying to run an Acronis True Image task under a Windows user account different from the one the task was created;
• The original task script (*.tis) was removed from the Scripts folder:

Windows XP: Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts

Windows Vista: Program Data\Acronis\TrueImageHome\Scripts

If the task exists, try running it under the same Windows user account under which it was created.

If the task is removed, you can unregister it from Acronis Scheduler to get rid of the error entries.

Unregistering all tasks from Acronis Scheduler

1. Download and extract the following archive:
   • https://www.acronis.com/r/support/en/kb/1054/script_fix.zip
2. Run the script_fix.vbs file.

(!) This will remove all scheduled tasks.

Unregistering separate tasks from Acronis Scheduler 

1. Open the operation log of Acronis True Image;

(!) To view the operation log, in the main window of the program select Tasks and Log in Acronis True Image Home 2010 or Show Log in any other version of Acronis True Image.

2. Find the respective error entry and note the name of the mentioned script. For example:

Error 1 108 (0X1006C) 10/29/2008 12:09:02 No such script "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

3. Download Acronis Scheduler Manager from http://download.acronis.com/support/schedmgr.exe
4. Run the schedmgr.exe file and issue the following command:

get list

5. In the list of displayed tasks, note the number of the script that has the same name as the one that produces error entries in the log. For example:

1-3 ~*TrueImageNotify* /dummy / script: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4" /uuid: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

6. Issue the following commands:

task [Script Number]
task delete

For example:

task 1-3
task delete

If there is more than one task that produce error entries, repeat the procedure for each of them separately.

Let me know if you need further assistance.

Thank you.

Hello Dmitry. Thank you for your help.
When i try to run the fix.vbs file i get an error.
Error: the system cannot find the file specified.
Code: 80070002
Source WshShell.Exec

Please note that the full backup runs fine and that a subsequant process that follows fails....AND that the backups are save to an external drive labeled /Y.

I then tried to run the scheduler manager.....
i got a command prompt with blinking cursor only (no directory) and it would not let me type "get list".

Thank you again for your help.
Danny

Hello Dmitry,
Your instructions worked.
Thank you.

Hello Dimitry, I am having the same problem as Danny, when I try to open the script_fix.vbs file it says there is an error. It appears you replied to Danny with a fix but it is not showing. Are you able to give me the fix please?

My problem is that the task I scheduled runs fine, including validation every 3 days at 6p.m., but on the same days at 3 p.m. Scheduler runs a task which fails. I want to delete this task as it makes my calendar go red for these days saying there has been a failure. Error is 1326.

?xml version="1.0" encoding="UTF-8" ?>

Please can you help? Thank you. Yeldarb

Hello Yeldarb!

Thank you for finding time to leave a post and share your experience with us!

I'm sorry for the misunderstanding caused - Danny wasn't sent any additional instructions and simply followed the steps mentioned here.

Could you please kindly specify whether you have tried this solution and what was the result?

Should these instructions fail to help, this situation will require investigation. Could you please kindly do the following?

1. Please recreate the tasks in the following manner:
   - Delete all tasks by means of Scheduler Manager: download the suitable version and issue the following command:
   task zap
   - Create the tasks anew and see whether the issue persists
2. Should the problem be present, please obtain Acronis Info and contact support directly.

Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I have followed the Acronis Moderators instructions to remove script errors but when I enter I get the following msg: Eror 15000 (0x3A98) - Task or wait item not found. However the task is still shown in the list and the bogus backup still opens and fails daily as soon as I switch on my PC.
rgds David

in line 2 #6 above it should read:
"when I enter task delete I get the following msg:......... etc.

Hello David,

Thank you for your post. I will do my best to help you.

Do you mind trying the solution from this KB article? Please check the part where you can remove a separate task.

If you need additional help please let me know.

Thank you.

Thank you Anton - issue now resolved by following instructions in the KB Article - don't know why it didn't work on the first two or three occasions I tried!