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Acronis True Image 2010 can't see my external drive

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Hello,

So, I am testing Acronis True Image 2010 via a trial version. I have created an image & want to deploy it to another machine to make sure it is working. I have the image on my external hard. As I try to boot True Image 2010 from the external drive, I see that it is not ever recognized.

Instead I burned the .iso to a CD and can boot into the Acronis setup, but the actual image is on the external hard drive, & I can't even see the external drive while in the setup, so I really can't proceed & Yeah. Any help with this would be greatly appreciated. Thank you

Gerard

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Gerald,
Couple things to try.
1. Try a different usb port. or,
2. After it boots on the CD and you are at the Acronis menu,
then try plugging in the usb connector.
3. If the iso you burnt was from the installed Create Bootable menu,
then send a private message to support asking for the a different iso with different drivers.
Since you are using the trial version, you need to ask support in order to get a different iso.
You can see the support responses on most any of the threads and you can contact them or the forum m oderator.

http://forum.acronis.com/forum/3068