Acronis True Image 2012 crash to desktop

Thread needs solution
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Messaggi: 1
Commenti: 2

Hello
Everytime I want to start the Acronis Main window, Acronis ends with CTD.
The following information is presented by Windows 7:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: TrueImage.exe
Anwendungsversion: 15.0.0.6131
Anwendungszeitstempel: 4ebb7a95
Fehlermodulname: ntdll.dll
Fehlermodulversion: 6.1.7601.17514
Fehlermodulzeitstempel: 4ce7ba58
Ausnahmecode: c0000005
Ausnahmeoffset: 0002e3fb
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

Does someone have a similar problem, or knows what to do?

For info: It´s a fresh install of ATI2012, with Pluspack on Win7 x64.
On an other PC, the same problem occurs. But:
The background processes like the sync, oder the trueimage monitor and nonstop backup
are running without problems. I just can´t open the Main Window. (Sometimes it works)

Thanks for your help,

Chris

Gio, 11/24/2011 - 21:08
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Messaggi: 24
Commenti: 3268

Hello Chris,

Thank you for opening the thread regarding the issue. I'd like to assist you with it.

Unfortunately the error you've kindly provided doesn't reveal the exact cause of the problem. Could you please gather and share the following diagnostic info from the machine in question? 

  1. Acronis Info
  2. Userdump
  3. Procmon

This can shed the light onto the situation and help us to find an appropriate solution for it.

Thank you.

Ven, 11/25/2011 - 14:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 2

Hello

Thanks for your answer. I´ll do that this weekend.
One solution I found, was to put the desktop shortcut to "Windows7" compatibility modus.
Don´t know why that works, but it works.

Thanks so far

Ven, 11/25/2011 - 14:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commenti: 2

Same problem here :

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: TrueImage.exe
Versione applicazione: 15.0.0.5545
Timestamp applicazione: 4e726d07
Nome modulo con errori: ntdll.dll
Versione modulo con errori: 6.1.7601.17725
Timestamp modulo con errori: 4ec49b60
Codice eccezione: c0000005
Offset eccezione: 0003224d
Versione SO: 6.1.7601.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

Mar, 02/28/2012 - 12:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 3

Same problem here

Problemereignisname: APPCRASH
Anwendungsname: TrueImage.exe
Anwendungsversion: 15.0.0.7133
Anwendungszeitstempel: 4fec8c8c
Fehlermodulname: ti_managers.dll
Fehlermodulversion: 15.0.0.7133
Fehlermodulzeitstempel: 4fec8610
Ausnahmecode: c0000005
Ausnahmeoffset: 0031dca8
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 2055
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

Mar, 08/21/2012 - 10:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 3

Additional Information

Procmon before crash and
Acronis System Report
Dump is too large > 90mb zipped

It seems that Acronis reads tons of directories and then crashes

Eventlog
Name der fehlerhaften Anwendung: TrueImage.exe, Version: 15.0.0.7133, Zeitstempel: 0x4fec8c8c
Name des fehlerhaften Moduls: ti_managers.dll, Version: 15.0.0.7133, Zeitstempel: 0x4fec8610
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0031dca8
ID des fehlerhaften Prozesses: 0x1bec
Startzeit der fehlerhaften Anwendung: 0x01cd7f946472f61d
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Acronis\TrueImageHome\Common\ti_managers.dll
Berichtskennung: 0f4f5ac8-eb88-11e1-a465-902b3417d035

Allegato Dimensione
107740-102730.zip 1011.93 KB
107740-102733.zip 1.44 MB
Mar, 08/21/2012 - 12:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 31
Commenti: 1272

Hello Everyone,

Thank you for posting your questions in our forum.

I see, that you are using different Acronis products in different builds. As you can see, the errors are showing different affected modules, like ti_managers.dll, ntdll.dll.

I researched in our internal resources and it seems, that the best way is to do a clean install with the latest build of your Acronis product.

In our knowledge base under http://kb.acronis.com search for 'cleanup utility'. As result, you find all tools we have created for all Acronis products to remove them complete from your system. For example here some tools:

If you need additional assistance, please contact Acronis support. Find more information about in our Customer Handbook.

If there is anything else, we can do for you, please let me know.

Thank you.

Lun, 09/17/2012 - 08:50
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