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Acronis True Image 2012 Issue

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Hello, I just paid for Acronis True Image 2012 - 3 licence family pack, when I select to do a full backup Acronis does not recognise my source drive, I have a 1Tb physical drive partitioned into two partitions,

C: partition 1 = 247Gb
D: partition 2 = 683Gb

C: drive used space = 142Gb
C: drive Free space = 105Gb
C: drive total space = 247Gb

D: drive used space = 1Gb
D: drive free space = 682Gb.
D: drive total space = 683Gb

By the way I am trying to backup from my Windows 7 premium 32bit edition desktop running Acronis True Image 2012.

Any idea's how to get this working please ?

Cheers :)

PS. any help appreciated

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Frank,

Can you do a screen capture of your disk management console and post it here?

By full backup, do you mean a disk and partition backup?

Hello Pat, here are two snap shots for as requested!

To your question I am not sure what you mean, I wish to do my first full back up of my C: drive, over to my D: partition, hope this answers your question!

Cheers from Frank :)

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Hmmm... everything looks normal from your pictures.

When, in the windows disk management consolde, you select view->top->disks. Is your disk a MBR disk or a GPT disk?

Can you post the screen shot of ATI not finding your disk?

Hello Pat, here are some more snaps shots as requested!

Cheers from Frank :)

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Frank, have read through some of my findings in - http://forum.acronis.com/forum/24274 - as they may help your situatio... although I'm on Windows XP, so not sure if same issue, but sounds similar. [Note : Have a PS/2 mouse handy perhaps? :-]

Frank,
Not sure why partitions are not being shown but on the screen where you show the drop down arrow,
Click on the multiple partitions option and at the top of the new screen, click on the disk option.

This should enable you choose the disk and see that all 3 partitions are going to be backed up.

When you click on multiple partitions, does all partitions show in the drop down box?

Grover, if Frank is experiencing what I had happen, then the "Source" pull-down item in the Backup function, just shows blank. Even if you switch to Drive or Partition or what-ever mode, it just stays blank. Until I had to do a complete uninstall 2012, Cleaner Tool (uninstall 2011 version), then re-install 2012, then fix frozen USB mouse issue, then it seems to come up ok (on Windows XP).

Mark is probably right. Frank should uninstall, cleanup and reinstall.

MMMmmmmm strange, what I did notice while I was in disk management no drives seems to be an active partition, could this be the cause of it maybe ?

Cheers Frank :)

The system reserved partition is the active partition.
In the Windows disk management console, click on view > top > List disk This will show what type of disk you have. Post that picture.

Two things:

1. There have been a few issues reported of problems caused by mapped drives. What is Z: mapped to? Remove the mapping and try again.

2. Backing up your C: drive to your D: drive will be no help at all if/when the disk fails. (They are the same physical disk).

Hello Pat, I tried to un-install Acronis True Image 2012 but if failed!

I have included a snap shot of the Acronis window, I have also saved and sent in an error report.

At the beginning of the uninstall it asked me some thing about three things, I think it was about removing the secure partitions, there were 3 check boxes, I opted NOT to check mark any of them.

I will NOT touch any thing else until your next instructions!

Please help me out here!

Cheers Frank :)

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Try uninstalling via the installer. If you run the 2012 installer again you should get an option to uninstall, although there is no difference between the uninstaller in the install package and that in Windows, you are not relying on a misinstalled uninstaller so to speak.

Hello Colin, I tried your suggestion and still I can NOT uninstall Acronis True Image 2012!

I have included a snap shot of the first window where the three check boxes are as I did NOT check any of them before proceeding with the uninstall.

Cheers from Frank

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Check to see if the uninstaller file is actually installed on your PC.

I had a problem with a beta version where the uninstall files didn't exist at all on my laptop.

Hello Colin, yes the uninstaller is there in the acronis folder in the program files folder, I did manage to execute the uninstaller but it fails during the uninstallation process!

look at the picture in my previous post!

Cheers Frank

Try to reinstall 2012 (repair install), reboot. See if your initial problem subsists. If yes, try to uninstall. If you cannot uninstall, you will have to contact Acronis support so that they can uninstall manually.
You have 2 issues:
- cannot uninstall,
- cannot see drives.

If they persist, file 2 tickets separately before your free support runs out...

Hello Pat, I tried your suggestion with NO luck :(

So I decided to redownload a new copy of the installation file from Acronis from my email link that I received when I purchased my new copy of ATI 2012, then I ran Auslogics free registry cleaner, then I defraged my hard drive, then I ran MalwareBytes which didn't find any malware etc, then I turned off my antivirus and installed Acronis True Image 2012, then I ran the ATI 2012 file and I choose to remove ATI 2012, it asked me to reboot my machine, then I returned, I tried once again to install ATI 2012 and then I had to reboot the machine, when I got back to the desktop I ran ATI 2012 and this strange message appeared, please look at the picture I provided with this reply, so I followed what this message instructed me to do, then after reboot and back at my desktop I tried yet again to run ATI 2012 and still I can NOT see the source drive no matter what choices I make to have the source drive appear.

I am still out of luck!

Any more suggestions please ?

Cheers from Frank :|

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MagicBytes,

Did you have a version of TIH and or Plus Pack installed previously?

Is your source drive a Sata and is it set up in BIOS to run as AHCI?

What motherboard and chipset do you have?

Are you able to boot from the rescue CD, and if so can that see all your drives?

Hello Colin, I may have had Acronis True Image 2011 or Acronis Disk Director Suit V10.0 (Build 2117) this one came with True Image also, but personally I don't know what I installed on here.

My source drive is a SATAII 3Gb/s set at AHCI in BIOS.

My mother board is a gigabyte GA-M56S-S3 (rev. 1.x)

NVIDIA® nForce 560 Chipset

Yes I am able to boot to the Acronis True Image 2012 Rescue CD.

Yes Rescue Boot CD can see all drives and partitions and create backups.

Cheers from Frank :)

Hello all,

Thank you for taking time to contact us. 

When you experience this kind of issue, you should install a separate SnapAPI module, most probably, the issue will be resolved. See this article for more information.

Unfortunately, currently the article doesn't contain the appropriate file that is compatible with Acronis True Image Home 2012, but we will update it as soon as possible.

Thank you.

I was excited about Acronis finally releasing a fix that would allow the backups to work properly. Within 5 minutes, 2012 crashed when trying to backup to a shared folder. Additionally they did not listen when people asked them to return the system state backup. Evidently you have to get the plus pack to have all the functionality listed as "new features" In the basic application, I could only find entire partition, or file backup. There wasnt an obvious option to syncronize accross networks to multiple computers. And as last time, within 1 hour of trying, I gave up and asked for a return of my money. Its not my job, as a paying customer to help Acronis figure out the bugs. It is clear they do not listen, nor are concerned with releasing software that works out of the box. That is just my opinion. Maybe Im to hard on them. See for yourself.

The new features were not apparent in the software I installed. It crashed within 5 minutes of setting up a simple backup to a file share over a GB Home cabled network switch. I was very hopeful the programers would have tossed the last version which, evidently still has issues recognizing file shares. it would have made since for them to return to the prior version to start fresh (add to not take away). Im not paying Acronis to beta test I need it to be dependable. You can count on Murphy's law when your system crashes. I cannot risk complete data loss because a tib is corrupt. When the bugs are fixed, and the origional capabilites return (that were in the early versions). I will keep using Windows backup.

I am having the same problem as Kevin above. New installation of Windows 7 pro and Acronis Home with plus pack. Has any progress been made with the system drives not appearing as Source to backup? I also did a update of 2012. Thanks, Tim

I have done a 2012 install on a new Win7 64 pc. I'm having the same problems as all of you. As a long time Acronis customer, I am not happy. I have wasted a heap of time on this problem. 1 to 3 day response times from support don't help. Until they fix the product I'm stuck with the MS backup.

There is a fix for USB drives in the Knowledge Base concerning the virtual disk driver, I wonder if it fixes the source disk problem as well.

The link is here, but read the article before risking installing it. It could make matters worse, if you are able to make a full disk image using the rescue CD , it would seem prudent to do so before experimenting.