Acronis True Image 2014 Install - Subkey cannot be found

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hi all,

I have used Acronis True Image 2013 before. Although I think the main idea behind Acronis True Image is very good, the tool often made headache in terms of incremental network backups. Therefore, after being not that satisfied with "Windows 8 File History", I decided to give the latest release of Acronis another Go. So I have just upgraded to the latest version and downloaded that thing.

And then things began to get complicated and unpleasant again:

I was not able to uninstall Acronis True Image 2013 using default tools like "Uninstall" in control panel, the Microsoft Fix It tool couldn't also help. My last resort was the Acronis Cleanup Utility provided in the knowledge base. Ok, tool was at least gone (checked directories - OK).

Now the install:
I ran the installer of the 2014 release. Everything went fine so far until a message appeared "Subkey cannot be found". What? I saved the MSI installer log and had a look at it. MSI installer says, installation was fine (return code 0).

Current situation:
I cannot run Acronis True Image 2014 now, since after startup, it tells me, that the product has not been installed properly.

Please find attached the MSI logs and a screen shot of the error message I am getting. Please not that I had to strip the log, since this forum only allows 15MB uploads. I have marked the sections. My system is a Windows 8 machine. Nothing that fancy. Thinkpad X200 series laptop.

Is anybody able to help me on this issue?

Thank you very much,
André

Allegato Dimensione
acronis-error.png 115.42 KB
acronistrueimage.msi_.txt 12.46 MB
Ven, 01/17/2014 - 13:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 2669

Hello Andre,

thank you for your posting!

I see in our database that you have an open support case.

Please be sure our professionals will do their best to help you as soon as possible!

Thank you.

Ven, 01/17/2014 - 16:32
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