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Acronis True Image Home 2011 Installation crashes Lenovo Thinkpad Notebook

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Hello,
I'm Using a Lenovo Thinkpad W701. Windos 7 professionell 64bit is installed.
Thought of doing a good job to start with Backups after I had installed most of the Programms I'm using.
So I installed Acronis True Image home 2011(I bought it, its not a Testversion). After finishing the installation the programm asks for restarting the computer, so I restarted the machine and after that the Thinkpad hangs up un the ThinPad Starting Screen and does not restartt again.
Even Bios or Recovery CD does not work nor is it available through F1 or ThinkVantage blue button.
Is there anybody with similar Problems or maybe a solution ??

Why is there no hint about that conflict between Acronis and Lenovo ThinkPad ????

Greeting and thanks for Help
Thomas Kaulen

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I'm sure it happened by accident but please try to avoid reposting. It just means there is that much more fo we volunteers to read through and is slow down our ability to helps folks. If you have info to add to your previous post on the same issue, please try to post inthat same thread. Help folks to help others.

regards,
sh

Here is the link to the original posting which is to be used. Correction: postings should now be made in this thread.

Thanks for these "helpfull" comments.....
I'm not able to find this Massage /thread witin the List refering to where I send it first and the first "Example" was locked, for what Reason ever.
I don't understand.

So are I am allowed to post it again ?? Or is there somebody who could give real Help ??
The Problem with the crashed Lenovo Thinkpad is still there and for sure this was no accident, it just semes, that Acronis True Image Home 2011 and IBM Lenovo Thinkpads can't come together. and the produced Damage on the Laptop Software is so hard, that even BIOS is not reachable at the Moment.

Thanks for real Help
Thomas Kaulen

Thomas,
Evidently the moderator locked the second posting rather than the first posting. The reason for locking was that each was a duplication of the other. So post #1 and #2 should be ignored and all responses should now be placed inside this posting.

I wish I could offer some suggestions regarding the Lenova because its resulting condition is a real surprise. Hopefully, some of the Lenova owners can be of assistance. Most likely, there is a hardware setting conflict which is fixable.

Thomas:

When you start your ThinkPad, press F1 repeatedly to see if you can get it to enter the BIOS setup. There is nothing that an installed software program can do that would block you from being able to access BIOS setup. If you cannot get the machine to do this then it has a hardware problem.

thanks Mark and Grover for your answers....

F1 doesn't work so it seems to be a hardware problem, also I still wonder a little bit, that it appeared while restarting the computer as said in the Acronis True Image 2011 installation routine.

Thomas Kaulen

Hello all,

Thank you very much for all of your posts and I would also like to express my gratitude to Scott, Colin and Mark for their help.

Thomas,

I would like follow-up regarding this issue. I was able to find your support case in our system and it was caused by a hardware problem which you have successfully resolved.

We do not have any known compatibility issues between Acronis True Image 2011 Home and Lenovo Notebooks. I am sorry for any inconvenience during the course of this investigation.

If you have additional questions please let me know.

Thank you.

Hi Anton!

Will appreciate any advice in my case. I have W701 too and would like to adjust information about actions needed while backing up partitions specially for Lenovo with their ThinkVantage feature.
So, will I have to pay attention specifically to something - for example, will I have to back up the partition with Windows7 obligatory at one time with the system partition - if:
- at the default their are 3 partitions on my hard disk,
- the 1st partition is system one with no letter linked to,
- on the 2nd partition C:\ located Windows7,
- 3d partition Q:\ hold files for ThinkVantage restore features,
- I extremely would like not to interfere into Lenovo restoration features and would like just make back ups of partitions as is.

Thank in advance!!!

PS: do you have russian speaking support forum?

Ref the W701 - I have a W700 that came with Vista x64 and a 320GB drive. I ordered 3 500 GB drives, tested the drives, installed Win7 x64, thus there are only two partitions on the drive for me. I did install the ThinkVantage tools but this did NOT create a third partition for me. I have NOT used the Lenovo backup and restore procedure just because I did not like it and I wanted the same BU process on all of my systems. Using the TI recovery CD I have completed at least four recoveries. Most were just test but two were necessary.

When I did the TI backup I created a TIB file for the entire drive, e.g. both partitions were included in the TIB file. This should be the same for you on the W701 but your TIB file will contain three partitions.

BTW to recovery
1) put your new empty drive (hopefully you have already tested the drive) in the boot slot (I think you have two drive slots as I do on the W700)
2) connect either a USB or eSATA external drive to your dock (I use an eSATA). If you don't have a dock then just connect a USB drive to your system
3) boot the system using your TI recovery CD
4) from here it is a normal recovery (recover the entire TIB file which for you will be all three partitions)

Hopefully this is helpful for you.