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Acronis True Image2014 has a Problem with Windows 8.1

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When I install True Image with windows 8.1 my internet connection and my system freezes after a short time. I uninstall it and everything works fine (internet and system) I reinstall it and everything goes back to freezing after a short time. I have tried to reinstall the system and then install the true image 2014 and the same thing happens. I have went through this whole routine 3 times and have come to the conclusion that it HAS to be the Acronis True Image 2014 that is screwing up my internet and my system. Also the try and decide isn't working. As long as True Image 2014 isn't installed

My System Stats:
4GH AMD FX
ASUS Saber tooth r2 Motherboard
16 GB Ram
NVidia video card.
1TB SSD

Uninstalled: Acronis True Image 2014 build 6673

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Same problem for me as well. Frustrating. Windows 8.1 Pro 64Bit. Internet and system freezes after about 10 minutes. I uninstall it and everything is fine. Been through the Install/Uninstall routine numerous times trying different suggestions that I dug up in the forums to no solution. I have chkdsk'd, ccleaned, turned off firewall/av, renamed ti_managerproxy.dll to ti_managerproxy.old, turned off acronis services, you name it.

Windows 8.1 PRO 64Bit
ATI Video Card with latest Beta Catalyst Driver
6GB RAM
Crucial m500 SSD
500GB WD SATA

Uninstalled: Acronis True Image 2014 build 6673

Exact same problem. I reinstalled Windows 8.1 on the same system, only I changed the SSD to a Crucial m500 SSD (240 GB). I'm thinking there is something going on with Crucial m500.

I have an m500 running in a Windows 7 machine and TI 2014 with no issues...I don't know at this point. My latest install/uninstall was updating the system bios, this also had no effect....

I'm thinking that it's a Windows 8.1 with m500 issue. I had a Kingston 120 GB SDD on the exact same hardware with no issues. With the m500 as the system disk, Windows 8.1 hangs shortly after login and won't restart or shutdown.

to Nomikos Zografakis: My hard drive is different, so it couldn't be the hard drive, I have spoke to some one else that is having this same problem and their entire system is different except for the windows 8.1.

to Mike Parsons: I installed windows 7 on the same system and had no problems (so it cant be the hardware) reinstalled windows 8.1 and started having the same issues.

That's odd... I had 8.1 before upgrading the SSD, but I installed Acronis in 8.0 before upgrading to 8.1. With the new SSD, I reinstalled 8.0, upgraded to 8.1 and then installed Acronis.

Just as comment, there have been a number of problems reported concerning the m500 drive when matched with Haswell boards, and Intel IRST drivers. I am not aware of any solutions as of yet. Freezes and BSOD issues can often be linked to memory issues and drivers. It seems that the m500 drives have issues on some machines with IRST drivers of the 10.X family but when downgraded to the 9.X family problems went away. As for memory, run Memtest 86+ which can be downlloaded free on the net from several sources and run full tests to check for issues.

I have an Asus board with Core I5 first generation CPU. Memory is not an issue. It was tested with memtest 86+ when I first bought the RAM. The only difference between my system is the new m500 SSD. No other system instabilities to report other than the system freezing soon after installing Acronis TI 2014.

Nomikos,

Your issue could very well be driver associated. If you are using Intel RST drivers you might try downgrading them and see if that helps.

You were spot on Enchantech!!! No issues with Acronis after installing the latest Intel RST drivers. Thanks!!!

Nomikos,

Would you mind telling me what driver build number (version) you installed that fixed your issue?

I used the latest drivers from Intel's RST download page for Windows 8.1. The version number is 12.9.0.1001

Thank you, looks like Intel and Crucial got it together with a fix for te m500 drives then.

Now only if AMD and Crucial would do the same thing. My freezing problem is happening with an older AMD Socket 940 board and crucial m500 setup.
Same scenario, I install ATI2014 and after a few minutes the lockups start happening until I reboot and uninstall and then everything is ok.

Have you investigated if your drivers are current for your machine?

I have used my system for quite some time now after uninstalling acronis home 2014. I have had NO other issues with the system locking up since. im going to try to install acronis back in and see if the problem shows up again

I have the latest drivers for my computer and another backup software does work ok. I just had been with acronis for years and want it to work.

You might consider downloading the latest install again and run the new downloaded file, as administrator of course, just in case there may have been some corruption issue with the first install file you used.

I really want this to work.. i have i7 8gb ram desktop with SSD Samsung 840 Pro drive .. and all i am getting is BAD_POOL_CALLER (snapman.sys) everytime i try to start a backup .. the interface loads ok .. the crash happens whenever i try to do a backup.. i have latest ASUS drivers .. Please note I want to buy the 2014 so i tried the latest trial version.

Windows 8.1 Pro x64 installed on the SSD.

I need to backup that main drive regularly

Neoblitz, this could be a fault in the SSD. Try running Spinrite from grc.com on level 2 (Read only). It will detect and mark bad sectors.

Hi Nomikos, I think I figured out what was the problem.. Driver Verifier was turned on and I forgot about it.. apparently it slows down the SSD drive by 75% .. I will check with spinrite but i think driver verifier was the bad guy in this.