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Activate key is not active after receiving serial number?

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hi
after registration and getting the serial number i tried to enter the serial number to active it , but the active key still not active?

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Hello Hass,

your question in not completely clear.

As far as I see you have an OEM version of Acronis.

Please make sure that you are using the correct installation file.

Recently some ADATA users reported that the installation file they received didn't accept the serial numbers, but we cleared up the situation.

Please refer to this thread for more information.

If you faced different issue, please provide some more details.

Thank you.

I have the same issue. I purchased Acronis 2015 about 45 days ago, but apparently forgot to activate the program before taking a long trip. Now, I receive a message stating that my trial period is over, but when I enter the serial number the activate button is not operational.
Any suggestions?

Hi.

I have a fairly similar issue.

My computer was hit with a "counterfeit system" glitch that took a week to repair, and Acronis now claims I need to use my activation key despite having registered way back in April of this year. Problem is, they don't actually indicate HOW you're supposed to use your activation key, and clicking "activate now" doesn't help at all. What's even more odd is that it isn't even close to the end of my expiration (that would be April of next year).

Hi Eric,

welcome to Acronis forum!

Could you please clarify which program version you are using? Screenshot might also be helpful.

Thank you,

Hi.

The version in atih_installer_hd_s_e.zip from ADATA´s website can´t be activated.

Try http://ocz.com/consumer/download/acronis_atih2013hd.zip instead. Worked for me.

If downloading directly via link above fails, go to http://ocz.com/consumer/download and select any Vector or Vertex product.

Use the activation key you already have.