ATI 2012 Online Backup von NAS Share schlägt fehl

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Ich nutze ATI seit langem für lokale Backups und Mozy für Online-Backups von einem NAS , leider hat Mozy die NAS Unterstützung vor einiger Zeit wieder entfernt, so wollte ich jetzt mal ausprobieren, wie sich ATI 2012 zusammen mit dem Online Backup von Acronis macht.

Nacch bisher guten Erfahrungen mit Acronis Software bin nun wirklich enttäuscht....ATI2012 erscheint mir unfertig und wirft auch viele Fehler, die ich nicht deuten kann.

1. Online Backup von NAS Shares schlägt immer fehl.Das Backup fängt gewissermaßen gar nicht erst an, es steigt nach den ersten Checks direkt aus.

Ereignis-Code: 0x00170803+0x00040009+0x0000FFF0+0x8007007B
Ereignis-Code: 0x00170803+0x00040009+0x0000FFF0+0x8007007B

2. Um die Funktionalität des Online Backups testen zu können, habe ich behelfsweise ein Online Backup von einer lokalen (USB-) Platte erstellt.Dieses lief auch lange durch und sah danach aus, das es durchlaufen würde, aber heute morgen ist es mit einem Fehler abgebrochen:

Ereignis-Code: 0x00170803+0x00170813
Ereignis-Code: 0x00170803+0x00170813

Davor sehe ich noch:

SSL_Peek

Ereignis-Code: 0x009800C8+0x0000FFF0+0x80072746

Wesentlich Elementdaten sind falsch.Metadaten im Dateiarchiv sind wahrscheinlich beschädigt.

Ereignis-Code: 0x00170813

Eine Wiederaufnahme des Backups schlägt fehl:

Ereignis-Code: 0x00170803+0x00170813
+ 2x unbekannter Fehler.

So richtig werde ich aus den Logs aber nicht schlau und grausam finde ich auch die bunte Vermischung von englischen und deutschen Fehlermeldungen.Grundätzlich wird zu den Fehlern nichts in der KB gefunden.

Eine Support-Chat Session diesbezüglich war einfach nur eine Katastrophe, der Agent wollte, dass ich einen Netzwerk-Trace erstelle sowie Log Files beibringe.Weder wurde genauer genannt, welche Logs und wo man die herbekommt und auch nicht, auf welche Adresse der Netzwerk Trace gefiltert werden muß.Da die Chat Session in deutsch angezeigt wurde, habe ich den Fehler erst in deutsch beschrieben, der Agent meinte dann auf englisch, das er mir nur helfen könne, wenn ich's in englisch schreibe.Kein Problem, hat aber auch nichts geholfen, da selbst vorhandene Informationen ein paar Zeilen weiter oben vom Chat Agenten mehrfach nachgefragt wurden.Katastrophe...

Ich nutze übrigens einen 1 Monats-Test Account vom Online Backup mit 250GB.Logisch..ich kauf das nicht, wenn das gar nicht funktioniert.

Was ich auch noch nicht recht verstanden habe bezüglich Online Backup: wie handhabt ATI 2012 Abbrüche durch S3 Standby oder Shutdown des Rechners ? Ich habe mir nicht getraut, den Rechner abzuschalten, weil vorherige Tests das Backup dann haben fehlschlagen lassen.

Vielleicht ist das Acronis Konzept ( Backup Ziel besteht aus einer Datei) für den Online Ansatz einfach nicht geeignet, obwohl mir der Recovery Browser recht gut gefällt.

3. ATI 2012 reagiert auf alle Eingaben sehr langsam/verzögert und das UI hat scheinbar auch Fehler beim Update der Grafik, in einem Backup Task z.B. werden einzelne rechteckige Blöcke in weiß gezeichnet.

Win7-x64 SP1, ATI 2012 Pluspack Build 5545

Dom, 09/11/2011 - 08:37
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Twelve,

Try accessing your NAS by UNC or IP address. If that doesn't work try FTP into your NAS.

You could also try unmapping the NAS, enter your user name and password when 2012 asks, and then you might be able to map the drive again and 2012 will then work. There are problems accessing some Synergy NASboxes.

There might have been a network timeout if your USB drive was pushing information to 2012 faster than Online Backup could receive it. Try backing up some files on your machines hard drive and see if you get the same problem.

Have you tried a repair install of 2012, if it is running slow this might solve the problem?

I don't quite understand what you mean by 2012 crashing when in S3 sleep mode.

Dom, 09/11/2011 - 11:16
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Hi Colin,

i read about issues when using TI to backup TO a NAS share, i do the inverse way and backup FROM my NAS share to Online backup.Backup from NAS works fine when the destination is not the Online Backup.Therefore i tested the backup from a local USB Disk TO Online Backup, which appeared to work fine, but failed shortly before it should have finished.Furthermore, i cannot refresh the backup anymore, it is now failing constantly.

Regarding the S3, you misinterpreted this, i was a bit curious how TI handles Backup jobs that get interrupted by S3 or even shutdown and later restart.As fas as i have seen TI will always fail the backup in these cases, it must rerun at a later point in time.Especially together with the Online Backup this may mean that the backup never completes because larger filetransfer gets interrupted, then aborted and completely restarted when the backup task runs again. Usually i do not care of any backup jobs before turning off the computer and it looks like that TI cannot handle this smart enough.

Anyway...i would appreciate to get the Online Backup errors solved first.Regarding reinstall etc...i installed it on 3 different machines and all showed the same behavior and errors.Regardless of wether i used a trial license or a full one.The error with the USB to Online Backup occured after transferring over 50Gbyte of data...i cannot just test this with a different disk drive.

I am still very disappointed by the new version...while earlier versions worked ok that 2012 one appears to be premature and leaves a taste of "your backups are not safe anymore".On the other hand, there are enough error messages Acronis could work on - if i managed to have the chat agent open a ticket for me.

I am thinking of getting a refund for the software...this did not happen that often until now.

regards,

TWELVE

Dom, 09/11/2011 - 14:59
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http://kb.acronis.com/content/17795
See the line "Backup of network shares and mapped drives" : NO : NO

Unfortunately this chart does not contain Ti 2012, which is heavily advertised to support network share backup.I also tested the pro solution "Acronis® Backup & Recovery™ 10" with the Online Backup pro trial account, which worked fine.But i didn't like the UI of the pro Version, i prefer the home one.

o I am wondering why the software let me create a task for online backup if the source ( net share) is not supported at all ?

o Why does a backup of a local drive to online backup fail as well ? ( ok, it fails at a different stage, but this makes no difference at all for me)

I am happy to have not signed ( and payed) for the online backup...it looks like it doesn't work any better since when it was introduced first.

BTW..i just reviewed the manual for TI 2012...it doesn't mention at all Online Backup would not support net shares as a backup source..the manual also shows a picture of the online backup file selection box, it shows the network folder as well.

regards,

TWELVE

Dom, 09/11/2011 - 17:21
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I also tested the pro solution "Acronis® Backup & Recovery™ 10" with the Online Backup pro trial account, which worked fine.But i didn't like the UI of the pro Version, i prefer the home one.

Btw, I submitted a feedback to that article into the feedback form some time ago that this "NO" regarding ABR Online is incorrect. You may do the same.

.the manual also shows a picture of the online backup file selection box, it shows the network folder as well.

IIRC standalone Online Backup client that was used for backing to 'Home' online backup storage before version 2012 lacked 'network folders' in source selection window. if 1) it indeed lacked ability to backup network shares to online storage and it was not just a marketing limitation; and 2) while merging online backup client to the main program gui this limitation was not reflected in the source selection window => you can select it but the backend can't proceed with it.

Dom, 09/11/2011 - 17:54