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ATI Home 2011 Cannot Assign Drive Letter to Image archive error

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Hello,
I recently noticed that my system no-longer allows me to mount an acronis image file tib.
I am able to explore the image file but not mount it. The error cannot assign a drive letter to the archive appears after a long pause.
I am using Windows 7 Ultimate 64 bit with 6GB ram and Intel Q9650 3.0Ghz CPU.
(Please note I have tried to mount image with Windows SP1 installed also with no success)
I have used the cleanup utility to remove and re-install with no success
I have tried with Kaspersky Internet Security 2011 disabled
I have tried disabling in-built USB card reader etc.

Any thing else I can try please anyone?
Thank you for your help

0 Users found this helpful

Hello Sanstorm,

Thank you for posting. I will do my best to help you.

There are a couple of solutions posted in this article, but since your mention that you were able to do it before, it is possible that something changed in the configuration of your system that prevents our software from mounting the backups.

If the article that I've shown you does not help, do you think you could upload a backup of your system, so that our Development team can get to the bottom of this problem? If you are OK with it, I can provide you with details later.

Please let me know if you have additional questions.

Thank you.