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ATIH 2010 crash at launch

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Just bought and setup my new Dell Studio 14 laptop and installed ATIH 2010. I have been using this program previously on my older computers and have had no problem and had not gotten any errors until today. After installing the program and restarting Windows, also defragmented hdd and did disk cleanup, I started the Acronis program and it crashed on startup.

I restarted again, and launched the program, and again it crashed at the main screen after starting. This has never happened to me before. Although this is my first Dell. Don't know if that has something to do with it or not.

See my attached pics with crash screen and process data.

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ati_crash.png 279.07 KB
ati_crash_data.png 228.74 KB
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Hello Brian,

Thank you for your post. I will do my best to assist you.

Can you please try disabling any Dell utilities and check if the crash re-occurs? If this does not help, please submit a support request so that we can analyze the logs and provide you with a solution.

In a few minutes I will send you a private message with some internal links so that you can collect a crash dump for Acronis True Image 2010 Home.

Please let me know if you have additional questions.

Thank you.