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ATIH 2010 running secret backup

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Hello,

I have Acronis True Image Home 2010 installed. It is setup to execute Differential backups every other day. When it runs, there are 2 backup files that result every time - both on the same day but not at the same time.

For example
#1 MyBackup2(14) Created 5-10-10 at 11:50a 70GB and
#2 MyBackup2(14)_4FD32365-5D43-452F-955F-F36BCF9CFCC01 Created at 5-10-10 at 1:01pm 19GB

Again, I only have 1 backup task created (for 11:50p) and this happens consistently every time the backup executes. Also, I am the only user on the computer.

I have attempted to uninstall/restart/reinstall ATIH and have the latest update.

Any advise would be appreciated

pm

0 Users found this helpful

Hello Paul,

Let me help you.

Most likely the issue is caused by the malfunction of Acronis Scheduler. This is a component of Acronis True Image that is responsible for all tasks.

To fix the issue you need to update this component the following way:

  1. Download the latest build of Acronis Scheduler;
  2. Run the downloaded file. It will automatically update the service;
  3. Reboot the machine;
  4. Recreate the scheduled tasks.

If the issue still persists after the update, please gather AcronisInfo tool output and submit a support request with the gathered information.

Please let me know if you have any additional questions.

Thank you.