backup gets stuck, possibly at end
I have Acronis True Image Home version 11.0 build 8101. I'm running it on Windows XP SP3 with all the latest netborne updates from Microsoft. I back up to an external USB drive. I'm away from the system right now or I'd be able to tell you for certain whether the drive is connected to motherboard USB, but I'm pretty sure that it is.
For months, TIH ran fine and backed up my system every night. In the last few weeks, it's been getting stuck, seemingly at the end. It looks as if the backup has completed -- the progress indicators have all gone away -- but the task is still running. If I'm not paying attention, it can stay stuck this way in the background for days. Restarting the system doesn't seem to help. I can manually stop the task and manually (re)start it. I did that just now, and the backup seems to be making progress, but I won't know whether it will get stuck again for a while because I have a lot to backup because backups haven't been working lately.
In the meantime, does anyone have any ideas for me?
And the backup drive IS connected to motherboard USB.
Hello Kathy!
Welcome to our Forum,we're glad to greet you here! I understand how inconvenient the situation is, and will be glad to help you.
According to the information provided it looks like the issue was caused by the glitch in the Scheduler. In order to resolve the problem, please follow the below instructions:
- Update Scheduler as mentioned in this article
In case the issue remains: - Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
task zap
This will erase all traces of the tasks. - Reboot the machine
- Recreate the tasks
This should resolve the issue faced.
Should it remain, please gather Acronis Info and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Thanks for your response.
I am unable to determine whether I have a version of Scheduler which might benefit from being updated.
I see that I have version 1.0.0.259 of schedul2.exe; however, this does not tell me the file build number, which is how this file is described in the article you linked.
I do see that I have product build 8101, which is substantially higher than the product build numbers mentioned in the article you linked.
As I am sure you can understand, I am reluctant to proceed before I understand whether I may be creating an unsupported configuration.
It would help if the article listed file version numbers rather than your internal build numbers, since file version numbers are the information which is readily available to your customers.
Please advise.