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Backup locked - can't find configuration files

Thread needs solution

Installation : WIN 7 acronis true image 2012 build 6131, local backup on a syno 212 NAS

Issue : backup locked (cannot cancel neither access parameters) for a new incremental run on a previously defined backup routine, which had worked previously

Message log : can't find the configuration file cannot be created

Support needed : how to unlock the situation and either delete / recreate configuration file

thanks

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I have the same problem since 1 week on several machines with XT professional and ATI 2012. I'm using Buffalo NAS for my backups. I've tried to repair my ATI installation (German one), without success. Please help asap

Hello Bernd,

Welcome to our Forum, it's nice to have you with us.

For localizing the problem we'll need additional logs. Please send us Acronis Info from the problem machine.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.