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Backup won't recognize external HD

Thread needs solution

So,

I just started the 30-day trial. I recently added a G-drive external 2 TB HD to my pc, connected via ESATA. It's all formatted and working and recognized as another drive in My Computer. But, when I pick Backup, then Entire Computer, then Destination - External HD - the software keeps asking me to plug in my external HD - but it IS plugged in and working fine. I'm running Windows 7.

Ugh - what can I do?

thanks.

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