Bad sectors problem after verification

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Hello. I am running Windows XP SP3 with Acronis True Image 11 Home.

I have a 1Tb external LaCie drive which I use for regular backups. A few days ago I performed a full system backup and I had the two following email status reports.

Message 1:

Full System Backup Task is waiting for user interaction.
Description: Create Full Backup Archive
From: Disk 1
To file: "F:\Full System Backups\13 October 2013\full-backup.tib"
Compression: Normal
Description:
"Full System Backup"

Problem Info: Failed to read data from the disk.
Problem Details: A possible reason might be bad sectors on the disk.
----------------------------

Message 2:

1 Information 13/10/2013 10:49:05 The "Full System Backup" operation started
2 Information 13/10/2013 10:49:09 Analyzing partition 0-0...
3 Information 13/10/2013 10:49:10 Analyzing partition C:...
4 Information 13/10/2013 10:49:10 Analyzing partition 0-0...
5 Information 13/10/2013 10:49:10 Analyzing partition F:...
6 Information 13/10/2013 10:49:11 Analyzing partition C:...
7 Information 13/10/2013 10:49:11 Create Full Backup Archive From: Disk 1 To file: "F:\Full System Backups\13 October 2013\full-backup.tib" Compression: Normal Description: "Full System Backup"
8 Information 13/10/2013 10:49:11 Pending operation 131 started: "Creating partition image"
9 Information 13/10/2013 10:49:11 Locking partition C:...
10 Information 13/10/2013 13:01:57 Pending operation 128 started: "Saving partition structure"
11 Information 13/10/2013 13:01:58 Backup Archive Validation Location: "F:\Full System Backups\13 October 2013\full-backup.tib" Archive Type: Image Archive created: 13 October 2013 10:49:11 Archive Description: "Full System Backup"
12 Information 13/10/2013 13:01:58 Pending operation 3 started: "Verifying backup archive"
13 Error 13/10/2013 14:09:48 Failed to read data from the disk.
A possible reason might be bad sectors on the disk.: None
14 Information 13/10/2013 15:48:28 Failed to read data from the disk.
A possible reason might be bad sectors on the disk.: None: User replied: oK
15 Error 13/10/2013 15:48:28 Operation with partition "0-0" was terminated.
Details:
Read error (0x70003)
Tag = 0x9365D74A375E415E
Error reading the file. (0x40001)
function = "ReadFile"
Tag = 0x7CEB2CDC9FB12027
Insufficient system resources exist to complete the requested service (0xFFF0)
code = 800705AA)
Tag = 0xBD28FDBD64EDB8AF
16 Error 13/10/2013 15:48:28 Operation has completed with errors.

----------------------------

I immediately did a full system backup to another external drive that I own and that went through fine.

I contacted LaCie and they got me to check the LaCie drive with HD Tune to check for bad sectors. This showed there were no bad sectors. LaCie informed me that the problem is not with the LaCie drive but something to do with Acronis. They said to uninstall and reinstall Acronis to see if the problem persists. I have several scheduled backups which I don't want to set back up again if I can help it, unless you think this will sort the problem out.

Where are the bad sectors? Are they on my PC's C drive or on the external drive or do they not really exist? Since this backup, whenever I go to open up the Acronis program, it takes much longer to open if the LaCie drive is attached. It takes an age at the 'Analyzing partition F' stage.

Please can anyone advise me whether this drive does have a problem and whether an image stored on it would fail if I relied upon it for a restore? Is there anything I can do to rectify the problem please?

Many thanks for your help.
Annie

Mer, 10/16/2013 - 14:12
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Run chkdsk /r on each partition of the internal drive, and on the external HD. If there are hidden partitions, assign letters to them so you can chkdsk.
Also run a drive checking utility from the drive manufacturer, as those sometimes catch errors missed by chkdsk.

Don't connect via a hub, a port in a monitor, a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case.

Mer, 10/16/2013 - 14:55
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I presume when I was asked by LaCie to download and run HD Tune that this was the kind of thing you mean. It ran for about 12 hours when I checked the external drive.

Although I didn't run it on my C drive, I presume this wouldn't be the problem because the backup was perfect when I used a different external drive, or am I missing something here?

Gio, 10/17/2013 - 12:17
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Annie wrote:
or am I missing something here?

I don't know. That's why you should run the tests I suggested. There's no harm in such testing, so why not do it?
Also, I didn't say to test the C: drive: I said to test every partition on the internal drive. C: is only one partition.

Gio, 10/17/2013 - 13:53
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Things seem to be working OK again now but only just. This is what I did.

I reformatted the LaCie hard drive and did a full system backup which went through fine. I then added some more data and things started to play up again. Acronis took ages to initialize with the LaCie drive plugged in. After running a Chkdsk I plugged my LaCie drive into my husband's laptop and the Acronis program hung.

However, after reconnecting it to my own PC once again, it is now working correctly. Very odd!

In addition, the drive letter on my Western Digital drive disappeared when it was plugged in to my PC at startup. I had to disconnect it and then reconnect it to see it. But since the LaCie drive is back up and running properly, the WD drive letter has reappeared. My LaCie drive is F and my WD drive is G. Might the problem be a USB issue? I'm not technical enough to know how to diagnose such an issue if so.

PS. I haven't had time to run a Chkdsk on my PC as I can't really tie my computer up for ages. Maybe at the weekend if needed. There is only one partition on my internal hard drive which is why I referred to it as my C drive.

Gio, 10/24/2013 - 13:59
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Annie wrote:
There is only one partition on my internal hard drive which is why I referred to it as my C drive.

Many users say that, and it turns out not to be true and they can't complete a full disk restore. With Win7 and Win8, often there is a hidden partition that may in fact be the boot partition. If you backup only C: you are at risk.

Gio, 10/24/2013 - 14:08
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Oh no, I may have spoken too soon. I've just started up Acronis again and it's taking ages on 'Analyzing partition F' and also 'Analyzing partition G'. My backups have been going through Ok over the last few days but I'm not sure why I have to wait over 5 minutes to open up Acronis when it started within a few seconds yesterday.

Gio, 10/24/2013 - 14:09
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Well, I did advise you a week ago to run chkdsk. I don't see much point in proceeding until that's done, in the manner I described. I understand that you don't want to tie up the PC, but would you prefer to continue to deal with these ongoing problems?

Gio, 10/24/2013 - 14:11
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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tuttle wrote:
Annie wrote:
There is only one partition on my internal hard drive which is why I referred to it as my C drive.

Many users say that, and it turns out not to be true and they can't complete a full disk restore. With Win7 and Win8, often there is a hidden partition that may in fact be the boot partition. If you backup only C: you are at risk.

tuttle wrote:

With Win7 and Win8, often there is a hidden partition that may in fact be the boot partition. If you backup only C: you are at risk.

I'm on Windows XP. How would I know if I have a hidden partition? I have 'Show hidden files and folders' ticked in my Folder Options. Is this enough to know or do I need to do something else to find out?

My D and E drives are a DVD RW and a DVD ROM. I still have a floppy disk drive A but no B.

Gio, 10/24/2013 - 14:14
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Launch Windows Disk Management, take a screenshot of it showing all volumes, and post it here.

Gio, 10/24/2013 - 14:16
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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I had thought that things were sorted out until now but I will do a ChkDsk on the weekend on my PC.

Gio, 10/24/2013 - 14:16
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I tried to do a ChkDsk on drive C. This is what I put in the Run box.

chkdsk /r C:

I said to perform the check on restart and I then turned off the PC. When I switched it on again, the screen said it was checking the disk but it took no time at all before it said The volume is clean and then it restarted Windows. This doesn't sound like a proper check. Did I do something wrong? I was expecting it to take hours, it literally took under 30 seconds.

Shall I try again under System Tools?

Revision:
I've got it going under the system tools. Will report back with the results.

Gio, 10/24/2013 - 15:54
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This is the ChkDsk report:

Checking file system on C:
The type of the file system is NTFS.
Volume label is 320Gbs_WIN XP.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up instance tags for file 0x472c8.
Cleaning up minor inconsistencies on the drive.
Cleaning up 8608 unused index entries from index $SII of file 0x9.
Cleaning up 8608 unused index entries from index $SDH of file 0x9.
Cleaning up 8608 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

312560608 KB total disk space.
170022080 KB in 510204 files.
201116 KB in 38463 indexes.
0 KB in bad sectors.
809336 KB in use by the system.
65536 KB occupied by the log file.
141528076 KB available on disk.

4096 bytes in each allocation unit.
78140152 total allocation units on disk.
35382019 allocation units available on disk.

Internal Info:
e0 b5 08 00 47 5f 08 00 52 fc 0b 00 00 00 00 00 ....G_..R.......
e6 de 00 00 04 00 00 00 63 2b 00 00 00 00 00 00 ........c+......
1a 1f 65 2f 00 00 00 00 0e 44 34 04 02 00 00 00 ..e/.....D4.....
74 f9 4e 98 00 00 00 00 7c 09 fa 53 0e 00 00 00 t.N.....|..S....
56 32 47 e9 05 00 00 00 c2 ea dd 12 17 00 00 00 V2G.............
99 9e 36 00 00 00 00 00 98 38 07 00 fc c8 07 00 ..6......8......
00 00 00 00 00 00 53 89 28 00 00 00 3f 96 00 00 ......S.(...?...

Windows has finished checking your disk.
Please wait while your computer restarts.

Just to say that Acronis is still taking a long time to analyze drive F.

Gio, 10/24/2013 - 19:06
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Does anyone have any advice for why Acronis is taking so long to open up. My backups seem to be verified OK so that is something but I don't understand why the program should be behaving in this way.

Ven, 10/25/2013 - 18:13
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Please can anybody offer me some advice on whether I still have a problem with Acronis. The backups appear to verify but the program takes about 5 minutes to open up when I have an external hard drive connected. This never used to happen. It gets stuck on Analyzing the external drives.

Mar, 10/29/2013 - 10:43