BE AWARE: Acronis position on NSB problems

You're wasting your time here, they're hopeless. Get a refund, uninstall (if you can) and use another tool.

Hello Samir and Stephane!

Thank you for your comments. I entirely understand your frustration, and will try to shed the light to the situation, and help with it.

Dear Sam, I have carefully reviewed our internal information and according to the latest test, the NSB issue was fully resolved. As per our Experts detailed explanations, there were significant changes done to NSB technology, and we have made it more universal in regards to being stable in a large variety of different configurations. At the same time the developers have implemented some internal algorithms of protecting the data and system from overflowing - and Nonstop Backup may indeed stop sometimes.

Usually this happens when there is a lack of system kernel memory - which can't hold properly a large amount of data in it. To ensure the kernel memory is not overflown, Nonstop Backup detects when there is little free kernel memory left - and automatically pauses itself. Later it will make several re-attempt requests to restart automatically once the memory is freed.

So as long as the Nonstop Backup restarts automatically within an hour or two (depending on the memory), you really don't have to worry about this behavior - as it has been made especially to protect the system and ensure the most effective performance of Nonstop Backup. I can suggest you just to monitor the new version - and check if Nonstop Backup restarts automatically.

Since the NSB is not working for your properly, it surely requires investigation. 've checked our internal Database, and I've managed to find your cases, but I don't see whether you've already been asked to send us the below information. If you did, please let me know the exact case #, where this information is available, or send it to me via Private message:

1. Acronis system report
2. Acronis Non Stop Diagnosis Tool
3. The information what drive exactly is protected via Nonstop Backup and where the changes are stored. And what exactly happened with the Nonstop Backup feature (e.g. it stopped and hasn't restarted itself automatically during the next several hours, etc.).

This information will help us to find out the cause of the problem.

Dear Stephane, I understand your concern, and I remember you case. We've carefully checked all possible solutions, but since you've managed to use the pirated version of Acronis software after the refund was processed, we cannot guarantee the safety of your system, and we cannot take responsibility for the uninstallation process: we don't know how the pirated edition was modified, and thus we do not know the safe way to remove it from your machine.

I'm sorry for the inconvenience caused.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!