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Black screen with ATI

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Hi

I have ATI 2010 + Windows 7 64 bit. Acronis has recently started to hand and I just get a black screen. All was fine until I wanted to encrypt the backups. I have uninstalled and reinstalled to no avail.

any suggestions?

Cheers

Mark

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This might not be an actual Acronis problem only time will tell :)

Microsoft have noted that after one of their updates, some, and only some systems now randomly produce a Black Screen of Death. They have not been able to find a single cause of this problem, but do acknowledge it occurs.

There is some information (though no resolution) on the Technet Forums at Microsoft and in the IT pages on the BBC news website, Sunbelt software have noted it in their weekly newsletter as well, back in early November.

bodgy wrote:
Microsoft have noted that after one of their updates, some, and only some systems now randomly produce a Black Screen of Death. They have not been able to find a single cause of this problem, but do acknowledge it occurs.

Are you referring to the controversy surrounding the Prevx blog post? They've recanted their erroneous report since.

I am not trying to hijack the thread... I got the same thing over this last week-end. My wife's computer crashed due to a power jolt; no hardware damage, I put her on a 2400 joule surge protector. Corrupted Windows XP Pro, I could not even run a repair reinstall off the XP disk. Tried everything, even SFC /Scannnow, everything. I had a backup image from TI on my external drive. I used the TI CD to load into memory, every time it attempted to access the external drive the screen went black. Nada, nothing. I took the external drive to my computer, booted and my computer recognized the drive, saw the image on it, no problems at all. Moved my wife's corrupted drive to MY computer, hooked it in, booted from the TI CD, same thing. Black screen. Ok, then I booted UBCD (a variation of Barts CD only more powerful) and I could access the corrupted drive, no problem. I then tried Knoppix, it saw the drive, all was fine, and I dragged & dropped the data off it onto the CD burner and burned it. I finally wiped the drive and reinstalled XP. So much for ATI, and two days wasted sitting in front of my computer.

I am a mod at suggestafix.com, a computer help forum, and I work in IT and am MCP. I will no longer be recommending Acornis to our 12,000 members on the forum, and this experience will be posted on the forum. Sorry guys, but I owe a "warn-off" to our members who ask for a good backup utility.

If these posts are referring to using the rescue CD then that is a different kettle of cod altogether.

Acronis insist (for some strange reason) on using Linux as their boot environment and use versions that have a restricted knowledge of drivers. There are some ways around the Linux driver problem, by either using the SAFE version of the boot CD (available from your account) or by entering some command line parameters that are listed towards the end of the user manual.

A black screen at boot using an Acronis CD is more than likely a driver/BIOS recognition problem.

I don't think so Marc, as I haven't seen that blog. I did check the reports as I mentioned on Technet and saw an acknowledgement from Microsoft that they were aware of the problem and invetigating it.

If it turns out the reports I saw and Microsoft responded to were one of those internet myths that spring up out of nowhere, then I have now updated my knowledge base :) - the little grey cells are whizzing as I type.

I was following the instructions that I had; Acronis printed that if I had the Acronis Boot CD there was no need to create a boot CD and it would enable me to boot from a virtual drive that would re-image the corrupted drive from an external USB drive. In the screen I was offered the option of loading USB drivers or a "SAFE" load with no extra drivers. Neither would work. I took Acronis at their word; if they are going to sell a product and make clear statements about what it will do, I hold their feet to the fire when it doesn't perform. I built my wife's computer, used Asus board and AMD CPU, and it has an excellent VIA BIOS, nothing exotic and no overclocking. If they have a problem with certain BIOS or drivers then it is their responsibility to do their testing and then post which will not function with their product. There was no such disclaimer, either on the Acronis website or in printed instructions. I don't see what that has to do with it anyway, the drive was non-functional, nothing loaded or running from it, and TI is just copying what is there and creating an image of it. So - that brings us back to square one again. Thanks for the input. This will be my last post, I really don't want to hijack the thread. Thanks guys.

Robert Phillips wrote:
I am not trying to hijack the thread... I got the same thing over this last week-end. My wife's computer crashed due to a power jolt; no hardware damage, I put her on a 2400 joule surge protector. Corrupted Windows XP Pro, I could not even run a repair reinstall off the XP disk. Tried everything, even SFC /Scannnow, everything. I had a backup image from TI on my external drive. I used the TI CD to load into memory, every time it attempted to access the external drive the screen went black. Nada, nothing. I took the external drive to my computer, booted and my computer recognized the drive, saw the image on it, no problems at all. Moved my wife's corrupted drive to MY computer, hooked it in, booted from the TI CD, same thing. Black screen. Ok, then I booted UBCD (a variation of Barts CD only more powerful) and I could access the corrupted drive, no problem. I then tried Knoppix, it saw the drive, all was fine, and I dragged & dropped the data off it onto the CD burner and burned it. I finally wiped the drive and reinstalled XP. So much for ATI, and two days wasted sitting in front of my computer.

I am a mod at suggestafix.com, a computer help forum, and I work in IT and am MCP. I will no longer be recommending Acornis to our 12,000 members on the forum, and this experience will be posted on the forum. Sorry guys, but I owe a "warn-off" to our members who ask for a good backup utility.

I would never trust my systems to those so called surge protectors. Invest in the battery backup devices instead.

If you want to try to get to the root of the problem with your wife's hard drive, I would first try to format it. If it cannot be formatted then that power jolt took it to drive heaven. True Image is very picky when it comes to good working hardware and sometimes this is a good thing.

Hello DwnNDrty, thanks for the reply. Please carefully read my 1st post above where I explained that finally I hosed and formatted my wife's drive. Her computer is now spinning like a top and the drive is performing perfectly.

lessons learned are either:

a) avoid Acronis all together because as we all know if something is not perfect for everyone in all cases then it should not be used by anyone in any situation. Thank god everyone at suggestafix will be warned off.

or

b) BEFORE you have a horrible crash, actualy TEST and prove your backup/restore procedure.
If the reader would have attempted a validate from the recovery cd followed by restore of a any random file from their usb drive with the recovery CD then they would have PROVED that that they know how to use the software/cd and that the software/cd can perfectly read from the source drive and write to the target hardware. Had the readers test not gone well then issue(s) would have been clear and could have been diagnosed/resolved without the pressure of a down system. But hey we are all experts here and every computer expert knows that education, understanding and testing are a total waste of time and effort.