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Bootable CD created with True Image 2013 build 6414

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Bootable CD created with true Image 2013 build 6414 Hang when going to second screen to do backup or recovery. Works fine with build 5551.
Hardware HP PC elite 9 Gig Memory, SSD system disk.
Hardware Compaq PC 2 Gig Memory 500 meg system drive works fine with same build 6414 bootable CD.
Any idea?
Jac

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Jac,

For the moment for recovery purposes it is OK to use your 5551 CD.

Does the HP use BIOS or UEFI ?

Does your 5551 CD have the Secure Boot patch or is it an original?

Do you get any error messages?

Try booting from the 6514 CD and press F11, from the screen that pops up, remove the word QUIET, continue and see at what point the Linux kernel gets to before the system hangs.

As you have a recovery problem, you are entitled to free support from Acronis, I suggest making a system report (in Windows) and opening a support ticket with Acronis.