Bootable CD Goes to Black Screen with Blinking Cursor
Hi, I have been using Acronis True Image 2011 for a while, and have never had problems using the bootable CD to do a system Restore. I decided to upgrade to the newest, Acronis True Image 2013, but haven't actually installed it yet. So my problem is still with Acronis 2011. Maybe I should have posted there? sorry. Anyway, the CD worked fine before but now it won't.
However, now I'm having trouble getting it to boot from the CD. I've tried creating a new CD from the application and have tried downloading the ISO image from the website for Acronis True Image 2013, and both do the same thing. I can boot the CD and comes up with the menu. I then select 'True Image Home 2011' and get the splash screen, then I get a black screen with a flashing DOS style cursor top left then even that disappears and all I'm left with is a blank screen.
I did try making a Paragon Disk Manager CD with WinPE and that worked. However, I really like Acronis and would prefer using that. I just bought 2 new SSD's (haven't installed them yet) and want to use Acronis to bring over my system to them.
I know I can try building a CD with WinPE or BartPE, but it seems like that's pretty time consuming and was hoping to be able to use the Acronis regular CD.
Any help would be great appreciated.
I have attached the text file from Acronis program. One last thought. I have a Logitech wireless keyboard and not sure if I had this when I did my last restore when the CD worked. Could that possibly be the problem, as I think I read about that in anothe post.
For the moment let's just concentrate on the 2011 version of the recovery CD as you state that at one time this worked!
Is this a new PC/Laptop or has any major hardware as in ram, video card or disk drives been changed?
What build of 2011 and 2013 are you using?
As far as the 2013 recovery CD is concerned, does it stop at exactly the same place as the 2011 one? If you are able to press F10 when booting, you should be able to get to a command prompt that says QUIET...... , remove the word quiet and continue booting, this will allow you to see what Linux is doing as it boots. Make a note of which driver was being loaded when the booting fails.
If it turns out that Linux is missing a driver for your system, you can raise a support case for 2013 with Acronis and see if they can make a specific ISO specific to your system. As this is a recovery problem there should be no charge.
What concerns me is the fact (assuming this is the same system that 2011 once worked on) the 2011 Recovery CD issuddenly having a problem.
If you have TIH 2011 installed in Windows you might need to make an Acronis System Report to enable Acronis to make a the ISO.
Oops James popped in whilst I was typing.
Jan,
If your system used to work okay with the 2011 Rescue Media, then something has changed on your system.
Check your BIOS settings for anything to do with memory size for your video adapter (if it is built into your motherboard).
If you see any settings that allow you to increase the memory used by the on board video adapter, increase the amount of memory allocated in the BIOS.
If you have added any new devices, disconnect them if possible before booting to the Rescue Media. One example that could cause this is a USB connected multi-function printer that has card reader slots built in.
Thanks so much for the reply, I really appreciate it. Interesting about the printer as it does have card reader slots. I did get a new printer about a year ago, and I don't believe that I have done a restore since then. I will disconnect the printer and see what happens. However, the printer was turned off when I experienced my recent problem. Wouldn't that be the same as disconnecting it?
Another thing is I changed keyboards from a Microsoft Intellitype wireless keyboard (receiver connects to PSI (?) regular keyboard connector) to a Logitech wireless keyboard (receiver connects via USB) and it uses Logitech Unifying Software. Last night I tried a different keyboard but had problems getting it to work, so I have to assume I would need to uninstall all the Logitech software/drivers. However, yesterday I did a live chat with Acronis tech support and he sent me ISO that is supposed to have the patch on it for the wireless keyboard issue.
Lastly, a couple of weeks ago I was experiencing problems with my RAID 0, which consists of 2 pata HDD's that has my operating system and programs on it. I thought I was having a problem with one of the hard drives, but found out that it was actually one of my DVD/CD rom drives (I have 3 in the machine), that I think was causing the problems, so I disconnected it from the motherboard and from the PSU. I haven't had any problems since. Could that somehow be related?
I will check the BIOS for my video card. It's an older mobo that is AGP. I haven't changed any settings but I will check them. Oops, just re-read your post and this is not on board video that I'm using. It's a PCI card.
In the meantime, last night I built a BartPE with Acronis 2011 on it. When I boot up with that CD, when I press Go, I don't see Acronis listed, but if I click on Run and then browse to the Acronis exe, then Acronis starts up fine. Anyway, it works! I even was able to put my Promise storage driver on it (after reading the instructions 100 times :)
For the moment let's just concentrate on the 2011 version of the recovery CD as you state that at one time this worked!
Is this a new PC/Laptop or has any major hardware as in ram, video card or disk drives been changed?
What build of 2011 and 2013 are you using?
As far as the 2013 recovery CD is concerned, does it stop at exactly the same place as the 2011 one? If you are able to press F10 when booting, you should be able to get to a command prompt that says QUIET...... , remove the word quiet and continue booting, this will allow you to see what Linux is doing as it boots. Make a note of which driver was being loaded when the booting fails.
If it turns out that Linux is missing a driver for your system, you can raise a support case for 2013 with Acronis and see if they can make a specific ISO specific to your system. As this is a recovery problem there should be no charge.
What concerns me is the fact (assuming this is the same system that 2011 once worked on) the 2011 Recovery CD issuddenly having a problem.
If you have TIH 2011 installed in Windows you might need to make an Acronis System Report to enable Acronis to make a the ISO.
Oops James popped in whilst I was typing.
Thanks so much for the reply, Colin. I built this computer about 6 years ago. Please see my reply to James regarding hardware changes.
I'm using 2011 build 5519, and that CD worked great in the past. I even made a few new CD's but no luck. The CD for 2013 was build 6514, and then the ISO I got yesterday from tech support said build 6528.
Where do the Linux drivers come from? Is it on my system, or is it on the Acronis CD?
Regarding QUIET, I was reading an article and I guess I misunderstood because when I got to QUIET, I put NOQUIET, but that didn't work. So I'll try just deleting the word and see what happens.
The reason I need Acronis is this weekend I plan on installing 2 new Kingston SSD drives, on my Intel ICH5R chipset and running them as RAID 0. Currently, I have 2 pata HDD's running on the Promise controller as RAID 0.
I am going to use the BartPE disk I made. What I want to do is have the SSD's have my Windows XP Pro SP3 and my programs by transferring them from my current pata hard drives. Then, I want to wipe my pata drives and just use them for holding data.
If you have any tips or tricks on this process, I would greatly appreciate it.