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Bootable disc never fully boots to ATI 2015 to do backup on one computer

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I created a bootable disc from ATI 2015 and am trying to get to the ATI 2015 backup UI from that disc. On my desktop computer, it never gets there. I see Acronis start to load, I see the Acronis splash screen, then the screen goes blank and the UI never loads.

I'm using build 2565.

Here are all the things I've tried:

- Put the bootable disc into each drive on my computer. Same result as above.

- Put the bootable disc into an external drive that had its own power (not from the USB). Same result as above.

- Tried the same disc in my laptop. This works perfectly.

- Created another bootable disc and tried it. Same result as above.

- Tried my 2014 bootable disc. This worked perfectly.

Any idea why my 2015 bootable disc won't work in my desktop computer? It's my primary system, so getting a full image backup of it is most important.

Thanks!

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You might want to create a WinPE based recover CD. Compatibility of the recovery CD can go back and forth with the versions... Not good, but this is the reality.

What's a WinPE-based recover CD and how do I create one? I'm clueless? Will it then let me create the full image I want to create?

BTW, the CD I created was created using 2015, but for some reason, only my 2014 disc works.

Hello Linda,

please find here a guide on how to create an Acronis WinPE-based media.

Pat, thank you for helping!

Thank you.